Rental Property Portfolio Manager

LIONLEAD Real Estate; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading real estate firm in Cape Town is seeking a Rental Portfolio Manager responsible for managing residential rental properties. The role involves client communication, financial oversight, and ensuring legal compliance with relevant regulations. Candidates should have at least 2 years of experience in property management, proficiency in property management tools, and strong administrative skills. This position offers a dynamic work environment with a focus on strategic execution and client satisfaction.

Qualifications

• Minimum 2 years experience in rental property or portfolio management.
• Hands-on experience with property management software.
• Strong understanding of rental legislation and trust account management.

Responsibilities

• Manage residential rental properties including leasing and inspections.
• Serve as main contact for landlords and tenants, resolving issues.
• Handle invoicing, monitor arrears, and prepare investor statements.
• Ensure legal compliance and manage maintenance requests efficiently.

Skills

Client service capabilities

Communication skills

Conflict resolution skills

Administrative skills

Education

Registered or in-progress FFC Certificate in Property Management

Tools

WeConnectU

Redrabbit

Microsoft Excel

Google Workspace

Job description

The Rental Portfolio Manager is responsible for overseeing the end-to-end management of a portfolio of residential rental properties, ensuring client satisfaction, legal compliance, financial accuracy, and strong tenant relationships. The role balances strategic insight with hands‑on operational execution, using WeConnectU and Redrabbit as key platforms.

Key Responsibilities

Portfolio & Lease Management

• Manage all aspects of residential rental properties, including onboarding, inspections, renewals, and terminations

• Draft and manage lease agreements, addendums, extensions, and terminations

• Coordinate tenant onboarding with welcome letters and pre‑occupation documentation

• Track lease expirations, notices to vacate, and property turnover timelines

Tenant & Landlord Communication

• Serve as the main point of contact for landlords and tenants within your portfolio

• Resolve complaints, address maintenance issues, and provide status updates professionally

• Maintain clear and consistent communication with clients regarding financials, occupancy, and asset performance

Financial Oversight & Administration

• Manage invoicing, recoveries (utilities, levies, rates), deposits, and payment reconciliations via WeConnectU

• Monitor arrears and coordinate collection efforts, including letters of demand and legal proceedings where necessary

• Prepare investor statements and manage refund processes accurately and timeously

• Ensure all financial data is accurately captured, categorized, and reported in compliance with trust account regulations

Maintenance & Inspections

• Log and manage all maintenance through Redrabbit, coordinating with vendors for prompt resolution

• Track completion, follow up with tenants, and ensure maintenance standards are upheld

• Conduct or schedule property inspections at routine, pre‑occupation, and exit stages

Compliance & Legal Oversight

• Ensure compliance with the Rental Housing Act, CPA, POPIA, and PPRA regulations

• Collect and verify FICA documentation for all parties and maintain secure records

• Attend AGMs or trustee meetings as a landlord representative when applicable

• Coordinate eviction processes where required, including attorney liaison

Reporting & Portfolio Strategy

• Deliver regular performance reports to landlords (arrears, occupancy, inspection findings, maintenance status)

• Analyze market conditions and advise on rental pricing, tenant retention, and portfolio optimization

• Keep agent stock lists up to date and communicate new instructions to internal sales and rental teams

• 2+ years’ experience in rental property or portfolio management

• Hands‑on experience using WeConnectU (or similar PMS) and Redrabbit (or similar maintenance tool)

• Strong administrative, reconciliation, and client service capabilities

• Excellent communication and conflict resolution skills

• Proficiency in Microsoft Excel, Google Workspace, and property CRMs

• Sound understanding of rental legislation and trust account management

• Valid driver’s license and own vehicle

• Registered or in-progress FFC Certificate in Property Management