Renewals Manager

Cisco Systems, Inc.; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Cisco Systems is seeking a Renewals Manager to empower customers to achieve their goals through Cisco solutions. In this strategic role, you will manage renewal contracts, engage with key stakeholders, and collaborate with internal teams to drive successful renewals. The position requires strong leadership and negotiation skills, knowledge of Cisco products, and a deep understanding of procurement processes.

Benefits

Comprehensive health insurance

401(k) plan with Cisco matching

Paid holidays and vacation

Sick leave and additional time off for volunteering

Qualifications

• Experience in managing renewal contracts for Cisco products.
• Strong ability to engage with external stakeholders in Sub-Saharan Africa.
• Experience collaborating with internal teams like Sales and Account Management.

Responsibilities

• Manage a portfolio of renewal contracts for Cisco products and services.
• Collaborate with customers, partners, and Cisco teams to ensure timely renewals.
• Develop strategies to minimize risks and financial attrition.

Skills

Leadership

Negotiation

Analytical skills

Education

Relevant certifications (e.g., ITIL, PMP, COBIT, Six Sigma)

Tools

Salesforce

Microsoft Office

Job description

The Renewals Manager role is a highly visible, strategic position focused on empowering key customers to continue transforming their businesses and surpass objectives through Cisco solutions.

This role resides in the Customer Experience (CX) organization, one of Cisco's fastest-growing teams that drives profitable growth throughout the customer lifecycle by implementing various selling motions to increase value and improve the customer experience.

Your Impact

You will be responsible for managing and driving a portfolio of renewal contracts for Cisco products and services within assigned customer accounts.

You will collaborate with customers, partners, and Cisco teams to develop a comprehensive understanding of requirements and objectives, and to formulate strategies that ensure timely renewal closures while minimizing risks and financial attrition.

You should demonstrate leadership skills and financial acumen, with experience in developing and implementing policies related to forecasting, data quality, and accuracy. Experience with services, subscription, and software offers is essential.

Qualifications

• Strong leadership and negotiation skills, with a focus on contracts and strategy.
• Experience collaborating with internal teams such as Sales and Account Management.
• Proven ability to engage with external stakeholders, especially service providers in Sub-Saharan Africa.
• Knowledge of Cisco portfolio, including Smart Licenses and Enterprise Agreements (EAs).
• Proficiency in selling existing portfolios, upselling, and renewing contracts.
• Deep understanding of procurement processes for customers and partners.
• Analytical skills to monitor market trends and competitor activities, providing actionable insights.
• Relevant certifications (e.g., ITIL, PMP, COBIT, Six Sigma) and experience with Salesforce and Microsoft Office suite.

#WeAreCisco — We celebrate diverse skills and perspectives, fostering an inclusive environment where everyone can thrive. Cisco offers opportunities for learning and development at every career stage, supporting hybrid work, and promoting community engagement through employee resource organizations and volunteer programs.

Our purpose is to power an inclusive future for all, helping customers reimagine applications, secure infrastructure, and meet sustainability goals.

Additional Information

Message to applicants in the U.S. and Canada: Salary ranges reflect projected hiring ranges for full-time roles, excluding benefits and equity. Salaries depend on location, experience, skills, and certifications.

Employees in the U.S. have access to comprehensive health insurance, a 401(k) plan with Cisco matching, paid holidays, vacation, sick leave, and additional time off for volunteering and emergencies. Incentive pay structures vary based on sales performance and are detailed during the hiring process.

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