Renewals Manager

Cisco Systems; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Cisco Systems is seeking a Renewals Manager to oversee a portfolio of renewal contracts and drive customer success through strategic collaboration. As part of the Customer Experience (CX) organization, you will leverage your negotiation and leadership skills to enhance customer relationships and ensure timely renewals, while navigating a diverse and dynamic market landscape.

Benefits

Hybrid work environment

Learning and development opportunities

Employee resource groups and volunteer opportunities

Qualifications

• Experience with services, subscriptions, and software offerings.
• Experience working with internal teams such as Sales and Account Managers.
• Knowledge of Cisco’s portfolio including Smart Licenses and Enterprise Agreements.

Responsibilities

• Manage a portfolio of renewal contracts for Cisco products and services.
• Collaborate with customers and partners to ensure timely renewals.
• Develop strategies to minimize renewal risks and financial attrition.

Skills

Contract negotiation

Leadership

Analytical skills

Engagement with stakeholders

Education

Relevant degrees or industry certifications (e.g., ITIL, PMP, COBIT, Six Sigma)

Tools

Salesforce

Microsoft Office

Job description

Meet the team:

The Renewals Manager role is a highly visible, strategic position responsible for empowering key customers to continue transforming their businesses and surpass their objectives through Cisco solutions.

This role is part of the Customer Experience (CX) organization, one of Cisco’s fastest-growing teams, which delivers profitable growth throughout the customer lifecycle by employing various selling strategies to drive higher value and create an efficient experience with Cisco solutions.

Your Impact:

You will be accountable for managing a portfolio of renewal contracts for Cisco products and services within assigned customer accounts. You will collaborate with customers, partners, and Cisco teams to understand requirements and objectives, developing strategies to ensure timely renewals while minimizing renewal risks and financial attrition.

You will utilize your negotiation skills and coordinate cross-functional resources across Cisco and with partners to secure renewals. Demonstrating leadership and financial acumen, you will develop and implement policies for forecasting, data quality, and accuracy.

Minimum qualifications:

• Experience with services, subscriptions, and software offerings.
• Strong leadership skills with a focus on contract negotiation and strategy.
• Experience working with internal teams such as Sales and Account Managers.
• Ability to engage with external stakeholders, especially service providers in Sub-Saharan Africa.
• Knowledge of Cisco’s portfolio, including Smart Licenses and Enterprise Agreements (EAs).

Preferred qualifications:

• Proficiency in selling existing portfolios, up-selling, and contract renewals.
• Understanding of customer and partner procurement processes to facilitate renewal activities.
• Analytical skills to monitor market trends and competitor activities, providing actionable insights.
• Relevant degrees or industry certifications (e.g., ITIL, PMP, COBIT, Six Sigma).
• Proficiency with Salesforce and Microsoft Office tools (Outlook, Excel, Word, PowerPoint).

#WeAreCisco

#WeAreCisco celebrates the diverse skills and perspectives of our employees, committed to powering an inclusive future. Our culture fosters hybrid work, learning, and development at every stage. We prioritize community, belonging, and making a difference through employee resource groups and volunteer opportunities. Our purpose is driven by our people, leading the way in technology that powers the internet, helping customers innovate, secure, and transform their infrastructure towards a more inclusive future. Join us and be yourself!