Remote Travel Concierge

Wander; South Africa; Remote; ZAR 353,000; Full time

Job summary

A remote travel concierge firm is seeking a full-time Travel Concierge to support guests at luxury rentals. The role requires fluency in English, strong organizational skills, and a tech-savvy mindset. You'll be solving complex guest requests and coordinating with teams to ensure excellent service. This is a remote position with a fixed schedule and a starting pay of $20,000/year.

Qualifications

• Fluent in English, both verbally and written.
• Ability to work holidays and weekends.
• Smooth-running laptop capable of handling multiple software.
• Strong internet access at home.
• Decent phone with an international calling app.

Responsibilities

• Answer common questions using scripts.
• Solve complex requests from guests creatively.
• Use software such as ClickUp and Breezeway.
• Complete tasks assigned by your manager.
• Coordinate with teams on onboarding properties.

Skills

Fluent in English

Strong organizational skills

Empathy and listening skills

Tech-savvy

Creative thinking

Tools

ClickUp

Breezeway

Job description

*Note: For the application, please do not message Wander Concierge for answers. We are a small, very close team, and we know which questions are being asked.

Wander is a growing fast-paced startup, hiring a full-time Travel Concierge. You will work remotely, supporting guests staying at luxury vacation rentals. The Concierge team is a close-knit, bubbly team within Wander. We work hard and often contribute to various side projects within Wander’s Guest Experience department. We value kindness, empathy, and love tackling new challenges. We’d love for you to apply if you think you’d be a good fit!

Location (Remote):

• Permanent work schedule is 8AM-4PM PST, 5 days a week. This role requires working a weekend shift.

• The first 2 weeks will be training for 5 days, 8 hours a week - schedule to be discussed.

Requirements:

• Fluent in English, both verbally and written

• This job serves the hospitality industry and requires the ability to work holidays and weekends

• Have a smooth-running laptop that can handle multiple tabs and software at the same time

• Have strong internet access at home (this job is remote)

• A decent phone (you’ll need to download an international calling app)

• Strong organizational and leadership skills, ensuring that projects are delivered on time, within scope, and budget

Preferred Skills

• Creative, good critical thinking skills, fast learner

• Empathy and listening skills

• Possesses empathy, strong communication, and good listening skills

• Tech-savvy, good with navigating around different platforms

Day-to-day will consist of:

• Answering common questions with scripts

• Solving possibly complex requests from guests with creativity

• Software such as ClickUp, Breezeway, and our internal software (we’ll show you how to use these)

• Doing tasks assigned to you by your manager

• Coordinating with cross-functional teams on various aspects of setting up a newly onboarded property

Compensation:

$20,000/year

About Wander:
Wander owns the demand, booking, smart home technology, home management, and the homes themselves, creating an unmatched guest experience.
Our mission is to help people find their happy place. Our vision is to create the infrastructure for people to experience the world.

Legendary investors back us and have a team of experienced startup operators.
We are a tight-knit team with a strong work ethic with a common goal of building a lasting company.