Remote Tier 2 Technical Support Specialist

Placements24; Upington; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Remote work

Professional development

Supportive virtual team

Job summary

WhatJobs Direct is seeking a Remote Customer Support Specialist (Tier 2) in South Africa to handle advanced technical inquiries and deliver exceptional customer experiences. This fully remote role requires independent work and proactive collaboration with virtual teams.

You will troubleshoot complex issues, document solutions, and contribute to knowledge bases while maintaining SLA standards and customer satisfaction across channels.

Qualifications

• Must have 3+ years in a Tier 2 or advanced customer support role.
• Strong technical troubleshooting abilities for complex systems.
• Excellent written and verbal communication with empathy and professionalism.

Responsibilities

• Diagnose and resolve complex technical issues via phone, email, and chat.
• Escalate unresolved issues with detailed documentation to senior teams.
• Develop and maintain knowledge base articles and troubleshooting guides.

Skills

Tier 2 support

Technical troubleshooting

Written & verbal communication

CRM software usage

Education

High school diploma

Tools

Zendesk

Salesforce Service Cloud

Job description

WhatJobs Direct is seeking a Remote Customer Support Specialist (Tier 2) in South Africa to handle advanced technical inquiries and deliver exceptional customer experiences. This fully remote role requires independent work and proactive collaboration with virtual teams.

You will troubleshoot complex issues, document solutions, and contribute to knowledge bases while maintaining SLA standards and customer satisfaction across channels.