Remote Tenancy Manager Lettings | Leading London Estate Agency

Proactive Recruitment; Cape Town; Remote; ZAR 300,000 - 400,000; Full time

Job summary

A leading estate agency in the UK is seeking a remote Tenancy Manager to oversee residential lettings, ensuring regulatory compliance and maintaining premium service standards. The role involves managing tenant communications, compliance documents, and property marketing to attract quality tenants.

Benefits

Paid UK Public Holidays

Generous Holiday Accrual Scheme

Medical Aid Contribution

Remote working environment

Career growth opportunities

Qualifications

• Minimum 2+ years of experience in Tenancy Coordination, Lettings, or Property Management.
• Strong knowledge of UK lettings legislation and compliance.
• Impeccable attention to detail and high level of written and verbal communication.

Responsibilities

• Manage renewal processes for rental properties, including legal documentation and negotiations.
• Ensure compliance documents are up-to-date and valid.
• Serve as the main point of contact for tenants giving notice.

Skills

Time Management

Attention to Detail

Administrative Skills

Communication

Customer-first mindset

Tools

Property Management Software

CRMs

Job description

Location: Remote (must live in Cape Town)

Industry: Real Estate / Property Management
Position Type: Full-Time | Monday Friday (plus 1 in 3 Saturdays)
Reports to: Lettings Director
Salary: Competitive | Additional Pay for Saturdays
Benefits: UK Bank Holidays | Holiday Accrual Scheme | Medical Aid Contribution

About the Company

Our client is a market-leading estate agency in London, known for delivering exceptional property services across the UK. As they expand their remote operations, they are hiring a Tenancy Manager to play a vital role in ensuring the seamless running of their high-performing Lettings Department.

About the Role

This remote Tenancy Manager position is a key role in the residential lettings lifecycle, combining tenancy administration, relationship management, and compliance coordination.

You will manage a portfolio of UK landlords and tenants, overseeing everything from tenancy renewals to end-of-tenancy processes, ensuring regulatory compliance and maintaining premium service standards.

Though remote, youll be fully integrated into the Lettings team across the UK and Cape Town, collaborating closely with the Lettings Director to support strategic growth.

Key Responsibilities

• Manage the renewal process for a portfolio of rental properties, including legal documentation and negotiations.

• Ensure all compliance documents are up-to-date and legally valid at renewal.

• Serve as the main point of contact for tenants giving notice, coordinating with landlords and initiating the end-of-tenancy process.

• Serve Section 21 notices and other legal notifications when required.

• Oversee check-out procedures and deposit releases for non-managed properties.

• Deliver regular monthly reports on tenancy renewals and terminations.

• Handle ongoing landlord and tenant queries and liaise with the Property Management and Lettings Accounts teams.

• Provide full administrative support to the Lettings Director.

• Ensure quality control of all internal documentation and processes.

• Answer and direct incoming calls professionally.

• Prepare accurate correspondence for valuations, new instructions, and move-ins.

• Create property marketing materials to attract high-quality tenants.

• Assist with deal progression and pre-move-in coordination with property managers.

• Manage external vendor communication and invoice processing.

• Keep the company CRM/database fully updated.

• Support digital reputation by helping improve Google Reviews for the Lettings office.

Skills & Experience Required

• Minimum 2+ years of experience in Tenancy Coordination, Lettings, or Property Management (UK property market preferred)

• Strong knowledge of UK lettings legislation and compliance (e.g., Section 21, deposit handling)

• Excellent administrative and time management skills

• Impeccable attention to detail

• High level of written and verbal communication

• A customer-first mindset and calm, solution-focused attitude under pressure

• Self-motivated, proactive, and able to work independently and collaboratively

• Experience using property management software and CRMs (e.g., Reapit, Fixflo, or similar)

Working Hours

• Monday to Friday

  • 9am 6pm SAST (During UK Summer - BST)

  • 10am 7pm SAST (During UK Winter - GMT)

• 1 in 3 Saturdays | 9:30am 5:00pm (additional pay provided)

Benefits

• Paid UK Public Holidays

• Generous Holiday Accrual Scheme

• Medical Aid Contribution

• Remote working environment with UK-based client exposure

• Career growth opportunities within a top-tier UK estate agency