Remote Telemarketing Executive – Mortgage Magic

Jobspaddy; Gauteng; Remote; ZAR 120,000 - 240,000; Full time

Job summary

An established industry player is seeking a customer service representative who excels in communication and has a proactive approach to work. In this role, you will handle customer calls, provide information about products, and work towards meeting sales targets. The position offers initial training and the opportunity for a permanent job after a successful probationary period. If you have a passion for customer service and enjoy working in a dynamic environment, this is the perfect opportunity for you to shine and grow your career.

Benefits

Initial training

Permanent job after probation

Qualifications

• Strong communication and interpersonal skills are essential.
• Self-motivated and proactive approach to work is necessary.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide information about products and services to customers.
• Upsell and cross-sell services to generate sales leads.

Skills

English proficiency

Communication skills

Interpersonal skills

Phone etiquette

Active listening

Organizational skills

Problem-solving skills

Analytical skills

Time management

Self-motivation

Tools

CRM software

Phone systems

Job description

Job Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner
• Provide information about our products and services to potential and existing customers
• Upsell and cross-sell our services to customers to generate sales leads
• Meet or exceed sales targets on a consistent basis
• Document customer interactions and record details of inquiries, complaints, or comments
• Identify and escalate priority issues to the appropriate person or department
• Follow up with users / learners to ensure their issues have been resolved to their satisfaction
• Perform other duties as assigned by management

Qualifications

• You should have excellent efficiency in English in all spectrum
• Strong communication and interpersonal skills are essential
• Previous sales or customer service experience is preferred but not required
• Excellent phone etiquette and active listening skills will be an asset
• Strong organizational, problem-solving, and analytical skills
• Ability to work well under pressure and handle challenging situations with a calm and constructive approach
• Ability to effectively manage time and multi-task to accomplish objectives
• Self-motivated, proactive, and collaborative approach to work is necessary
• Experience with CRM software and phone systems is an added advantage

We follow a Bring-your-own-device (BYOD) policy, so in order to qualify for this job, you need to have your own standard hardware setup that’s required for the job.

The minimum specifications we require are:

• Windows 10 or macOS Big Sur
• Intel i5 or AMD A8 processor
• 8GB of memory
• 100GB+ free hard drive space
• A very good headphone with microphone

What we’re offering

• Initial training
• Permanent job after a successful probational period