Remote Technical Support Lead | Build a High-Impact Team

Placements24; Noord-Kaap; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Highly competitive salary and bonus

Fully remote work arrangement

Professional development opportunities

Conference attendance

Home office stipend

Generous paid time off

Job summary

WhatJobs Direct is seeking an experienced Remote Technical Support Lead to guide a high-performing, fully remote support team across South Africa. You will mentor technicians, optimize processes, and collaborate with engineering and product teams to improve usability and service quality.

The role requires strong leadership, deep technical expertise, and a track record of managing remote support functions. Excellent communication and data-driven management are essential for success.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Proven leadership of remote technical support teams.
• 5+ years in technical support with 2+ years in a supervisory role.

Responsibilities

• Lead and mentor a team of remote technical support agents.
• Oversee ticket resolution and service level adherence.
• Resolve complex technical issues escalated by the team.
• Develop strategies to improve support processes and tools.
• Create documentation, knowledge base, and training materials.

Skills

Leadership

Remote team management

Communication

Problem-solving

Decision-making

Strategic thinking

Analytical skills

Education

Bachelor's degree in IT/CS or related field

Tools

Jira Service Management

Zendesk

Remote support tools

Job description

WhatJobs Direct is seeking an experienced Remote Technical Support Lead to guide a high-performing, fully remote support team across South Africa. You will mentor technicians, optimize processes, and collaborate with engineering and product teams to improve usability and service quality.

The role requires strong leadership, deep technical expertise, and a track record of managing remote support functions. Excellent communication and data-driven management are essential for success.