Remote Technical Support Engineer - Automation

Placements24; Benoni; Hybrid; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 is seeking a Remote Technical Support Engineer specializing in automation to join a globally distributed team from Benoni. The role focuses on delivering advanced remote support for complex automated systems and machinery used by clients across industries.

You will diagnose intricate technical issues, guide on-site personnel through resolutions, and contribute to the ongoing improvement of our automation solutions.

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, or related field.
• Minimum of 5 years in industrial automation support or engineering.
• Deep knowledge of PLC programming (Siemens, Allen-Bradley), SCADA, and HMI systems.
• Proficiency in network diagnostics and troubleshooting for industrial protocols.
• Strong communication within a remote, international team.

Responsibilities

• Provide Tier 2/3 remote technical support for industrial automation systems, including PLCs, HMIs, and robotics.
• Diagnose and troubleshoot complex software and hardware issues using remote access and diagnostic tools.
• Collaborate with field engineers and customer technical staff to resolve system failures and performance issues.
• Develop and maintain technical documentation, troubleshooting guides, and best-practice manuals.
• Analyze support trends to identify potential product improvements or recurring issues.
• Participate in on-call rotation to provide 24/7 support for critical client systems.

Skills

PLC programming

SCADA & HMI

Industrial networking

Remote teamwork

Analytical problem solving

Education

Bachelor's degree in Electrical Engineering or Computer Science

Job description

About the Role

Our client is seeking a highly skilled Remote Technical Support Engineer specializing in Automation to join their globally distributed team, based remotely from Benoni . This critical role involves providing advanced remote support for complex automated systems and machinery used by clients across various industries. You will be instrumental in diagnosing intricate technical issues, guiding on-site personnel through resolutions, and contributing to the continuous improvement of our client's automation solutions. This position requires deep technical expertise, excellent problem-solving skills, and the ability to communicate effectively with technical teams worldwide.

Key Responsibilities

• Provide Tier 2/3 remote technical support for industrial automation systems, including PLCs, HMIs, and robotics.
• Diagnose and troubleshoot complex software and hardware issues using remote access and diagnostic tools.
• Collaborate with field engineers and customer technical staff to resolve system failures and performance issues.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and best practice manuals.
• Analyze support trends to identify potential product improvements or recurring issues.
• Participate in on-call rotation to provide 24/ 7 support for critical client systems.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
• Minimum of 5 years of experience in industrial automation support or engineering.
• In-depth knowledge of PLC programming (e.g., Siemens, Allen-Bradley), SCADA, and HMI systems.
• Proficiency in network diagnostics and troubleshooting for industrial communication protocols.
• Excellent analytical and problem-solving skills for complex technical challenges.
• Strong communication skills and experience working effectively in a remote, international team environment.

Benefits

• Highly competitive remote salary and performance bonuses.
• Comprehensive global health benefits package.
• Generous allowance for home office setup and professional development.
• Significant opportunities for learning and specialization in cutting-edge automation technologies.
• Flexible working hours to accommodate global client support needs.