Remote SAP Powertrain Service Manager | Vendor Oversight

Profile Personnel; East London; Remote; ZAR 600,000 - 800,000; Full time

Job summary

A leading automotive company seeks a Service Manager (SAP Powertrain Applications) to oversee IT service management, vendor relationships, and service desk operations in a remote role. The ideal candidate will have a Bachelor's degree, IT service management experience, and ITIL certification. Responsibilities include ensuring compliance with contracts, leading monitoring teams, and enhancing service quality to align with business needs. Strong leadership and communication skills are essential for success in this role.

Qualifications

• 5+ years of experience in IT service management, preferably in a service manager or similar role.
• Proven experience managing IT service providers and vendor relationships.
• ITIL Foundation certification or equivalent is preferred.

Responsibilities

• Manage the relationship with the IT Service Provider, ensuring compliance with contractual obligations.
• Oversee the service desk operations to ensure timely and effective resolution of incidents and requests.
• Lead the monitoring team to ensure proactive monitoring of application performance and availability.
• Work closely with business units to understand their needs and ensure that services align with business objectives.

Skills

IT service management

Vendor relationship management

DevOps practices

Service desk operations

Incident management

Analytical skills

Leadership

Excellent communication

Problem-solving

Education

Bachelor’s degree in information technology, Business Management, or related field

Tools

IT service management tools

Job description

A leading automotive company seeks a Service Manager (SAP Powertrain Applications) to oversee IT service management, vendor relationships, and service desk operations in a remote role. The ideal candidate will have a Bachelor's degree, IT service management experience, and ITIL certification. Responsibilities include ensuring compliance with contracts, leading monitoring teams, and enhancing service quality to align with business needs. Strong leadership and communication skills are essential for success in this role.