Remote Outbound Sdr: Open Doors And Build Pipeline

Blacksmith Agency Llc; South Africa; Remote; ZAR 550,000 - 850,000; Full time

Job summary

Honeywell Technologies seeks a skilled technical specialist to act as the primary interface with customers, defining project requirements and providing leadership across disciplines. You will ensure prerequisites are in place and deliver engineered solutions that meet quality standards and client needs.

This role includes maintaining documentation, managing change control, and supporting after-hours and remote-site work.

Qualifications

• Tertiary qualification preferable in business/facility management, or related industry.
• Intermediate to advanced computer skills.
• Fault finding and repairs to Electronic equipment.
• Experience with Honeywell control systems and EBI products including BMS, Access Control, Security, HVAC, Fire and Life Safety, CCTV and Digital Video, Asset Tracking, Energy Management and other systems.

Responsibilities

• Act as technical interface with customers to define project requirements.
• Ensure prerequisites (design inputs, tools, documentation, deliverables, schedule, budget) are in place before commencing work.
• Provide technical leadership and ensure the engineered solution meets project requirements and quality standards.
• Monitor work against plan, manage change control, and identify risks/opportunities.
• Contribute to pre-engineering phase and communicate required information to customers.
• Perform multi-site, after-hours and travel duties as needed.
• Maintain site-specific documentation and QA information.
• Deliver high-quality project and renewal work and ensure customer satisfaction.

Skills

IT & low current skills

Analytical ability

Results oriented

Assertive

Time management

Customer focus

Communication skills

Team player

Education

Bachelor's degree in related field

IT/Electrical or Electronic Diploma or higher

Trade qualification (IT/Electrical)

Tools

Honeywell control systems

EBI products

BMS

CCTV

Job description

Daily Technical Activities

Acts as technical interface with customers, establishing professional relationships to ensure that the project requirements are fully defined and agreed.
Ensures that required prerequisites (e.g., design inputs, tools, documentation, deliverables, schedule, budget) are in place prior to commencing work.
Produces functional and concept technical design specifications and provides technical leadership, support, and expertise for single discipline
Ensures that the engineered solution meets project requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost.
Ensures that work assignments are executed to appropriate standards and quality systems (Implementation, Test and Documentation)
Monitors and controls assigned work scope against the project plan, ensures effective change control, and identifies risks / opportunities.
Proactively recommends potential quality and efficiency improvements within the engineering group
Shares technical knowledge with project team, supervisor, own discipline, and other engineering disciplines
Reports progress and technical problems to project manager with regards to relevant project work.
Actively contributes in the pre-engineering phase of a project. As such, identifies to the customer which information is required before project starts.

Daily General Activities

Availability for and performance of duties outside of normal working hours.
Assist (be available as required) for after hours and emergency services requirements associated with the client base.
Oversee update of site-specific documentation and quality assurance information.
Accurate and timeous completion and preperation of project job administration for processing by BCS team.
Accurate and timeous completion and submission of all required administration, Time Sheets, HSE etc.
Multi-site responsibilities
Travel is required to remote sites, both locally and international

Daily Health and Safety Activities

Carry out hazard and risk management for all tasks as per company policy and procedures.
Reporting near misses, incidents and other opportunities for improvement with respect to Health and Safety.
Carry out hazard and risk assessments for all tasks as per site policy and procedures.
Ability to identify and impliment safety improvements in the work place.
Complete pre-job risk assessments
Follow all customer and Honeywell HSE expectations
Complete all required training and procedure reviews
Report all injuries to management
Report all unsafe conditions and behaviors through SOS and take appropriate corrective action
Wear all required personal protective equipment

Customer Services

Technical consulting, repair, service support, design and implementation support to the service business and customers. This includes pre-sales support to the sales / account management team, as well as to the Projects and Engineering Teams on project implementation
Effectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
Ensuring delivery of value to Honeywell clients and customers
Ensuring that customer satisfaction levels are up to plan
Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients.
Carry out to a high standard and quality all Project and Renewal Work
Ensure that you continually use available support tools and software to achive a high level of customer satisfaction, including but not limited to available mechanical and software tools , SMS, SAP, CPQ, VOC, Honeywell Performance Development, Safety Playbook, etc.
Participate in customer meetings
Ability to interact and build relationships with customers
Management of the day-to-day operational service works associated with the client base.
Ensure that customer agreed time lines and targets are met.
Consistently deliver services in order to meet the performance requirements of project.

Skills required

Strong IT and Low Current related skills
Analytical ability
Results Orientated
Assertive
Time Management
Customer Focus
Communication Skills
Effective Team player

QUALIFICATIONS

Tertiary qualified preferable (degree and/or trade, IT, Electrical or Electronic Diploma or higher) in business/facility management, or related industry.
Intermediate to advanced computer skills.
Fault finding and repairs to Electronic equipment.
Experience with Honeywell control systems and EBI products including BMS, Access Control, Security, HVAC, Fire and Life Safety, CCTV and Digital Video, Asset Tracking, Energy Management and other systems that may from time to time be added to the product range.

EXPERIENCE

Exceptional self management capability and process improvement skills
Strong technical skills and broad exposure to technical issues
Ability to work in a challenging environment with a mix of infrastructure, equipment and systems and a wide variety of client groups
Project management experience

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world's most mission‑critical challenges, enhancing the quality of life for people and communities around