Remote Insurance Claims Coordinator

Placements24; Gauteng; Remote; ZAR 800,000 - 1,200,000; Full time

Benefits offered by this job

Fully remote

Health, dental and vision insurance

Retirement plan with employer contribu

Job summary

Placements24 is seeking a highly experienced Remote Insurance Claims Assessor specializing in marine, aviation and high-value property. You will assess coverage, liability, negotiate settlements, and resolve high-stakes claims with minimal supervision in a fully remote setup across South Africa.

The role requires 7+ years in claims assessment, deep technical knowledge of specialist lines, excellent communication, and the ability to manage complex investigations independently while upholding the

Qualifications

• 7+ years of claims assessment experience in complex or niche insurance lines.
• Deep technical knowledge of specialist areas (marine, aviation, etc.).
• Bachelor's degree in Law, Finance, Engineering or equivalent.
• Strong analytical, investigative, and negotiation skills.
• Excellent written and verbal communication.
• Experience handling remote workload independently.
• Professional insurance or claims certifications desirable.
• Must be based in South Africa and eligible to work remotely.

Responsibilities

• Investigate, evaluate, and negotiate complex claims within specialist lines (marine, aviation, construction, specialty liability).
• Assess damages, losses, and liabilities with accuracy.
• Interpret complex policy wordings and determine coverage.
• Liaise with clients, legal counsel, surveyors, and third parties globally.
• Develop comprehensive claim reports and settlement recommendations.
• Manage a portfolio of high-value claims within service level agreements.
• Identify and manage subrogation and recovery opportunities.
• Stay informed about international regulations and best practices.
• Maintain accurate claim records in the claims management system.
• Uphold the highest standards of professionalism, ethics, and customer service.

Skills

Claims assessment

Specialist insurance

Negotiation

Analytical thinking

Remote work

Communication skills

Project management

Education

Bachelor's degree in a relevant field

Tools

Claims management software

MS Office

Job description

Remote Insurance Claims Assessor - Specialist Lines

About the Role Our client, a leading international insurance provider, is seeking a highly experienced and specialized Remote Insurance Claims Assessor to join their global team, serving clients across South Africa, including East London and the Eastern Cape. This position is fully remote and focuses on assessing complex claims within specialist lines such as marine, aviation, or high-value property. The ideal candidate will possess deep technical expertise, strong analytical capabilities, and a proven ability to manage intricate claims investigations independently. You will be responsible for evaluating coverage, determining liability, negotiating settlements, and ensuring the efficient resolution of high-stakes claims. We are looking for a self-disciplined, detail-oriented professional who excels in a remote work environment and can communicate effectively with diverse stakeholders worldwide. This role offers the flexibility to work from home while contributing to critical claims decisions for a prestigious insurer. Your expertise will be invaluable in navigating the complexities of specialist insurance claims and upholding our client's commitment to fair and timely settlements. Key Responsibilities

• Investigate, evaluate, and negotiate complex claims within specialist insurance lines (e.g., marine, aviation, construction, specialty liability).
• Conduct thorough assessments of damages, losses, and liabilities, ensuring accuracy and completeness.
• Interpret complex policy wordings and determine coverage applicability.
• Liaise effectively with clients, legal counsel, surveyors, and other third parties globally.
• Develop comprehensive claim reports and settlement recommendations for management review.
• Manage a portfolio of high-value claims, ensuring efficient progression and resolution within service level agreements.
• Identify and manage subrogation and recovery opportunities where applicable.
• Stay informed about relevant international insurance regulations and industry best practices.
• Maintain accurate and detailed claim records in the company's claims management system.
• Uphold the highest standards of professionalism, ethics, and customer service.

Requirements

• Bachelor's degree in a relevant field (e.g., Law, Finance, Engineering) or equivalent professional experience.
• Significant experience (7+ years) in claims assessment, with a proven specialization in complex or niche insurance lines.
• Deep technical knowledge of specific specialist insurance areas.
• Exceptional analytical, investigative, and negotiation skills.
• Excellent written and verbal communication skills, with the ability to communicate complex information clearly.
• Proven ability to manage a remote workload effectively and independently.
• Proficiency in claims management software and standard office productivity tools.
• Strong problem-solving abilities and meticulous attention to detail.
• Professional certifications in insurance or claims management are highly desirable.
• Must be based in South Africa and eligible to work remotely.

Benefits

• Competitive salary commensurate with extensive experience and specialization.
• Performance-based bonuses tied to claim resolution efficiency and accuracy.
• Fully remote working arrangement.
• Comprehensive health, dental, and vision insurance benefits.
• Retirement savings plan with employer contributions.