Remote - Hungarian speaking VIP Account Manager

Triskel Consulting; Cape Town; Remote; ZAR 500,000 - 700,000; Full time

Job summary

A leading company in the online entertainment sector seeks a VIP Account Manager to develop and maintain relationships with high-value players. Responsibilities include ensuring exceptional customer service, offering tailored support, and collaborating with marketing initiatives to enhance engagement. Successful candidates will hold a Bachelor's degree and have experience in VIP management within the iGaming industry, coupled with excellent communication skills in Hungarian and English.

Qualifications

• Experience in VIP player management in the iGaming sector is required.
• Bilingual or native level of Hungarian with good English communication skills.
• Flexible working hours including night shifts and weekends may be required.

Responsibilities

• Develop and maintain personalized relationships with high-value players.
• Address inquiries and requests from VIP players promptly.
• Monitor player activity to enhance engagement and retention.

Skills

Outstanding communication

Interpersonal skills

Analytical capabilities

Customer-centric mindset

Problem-solving skills

Education

Bachelor's degree in a related field

Tools

CRM tools

Job description

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for different markets they operate in. As a VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market. Your primary responsibility will be to deliver exceptional customer service, build lasting relationships, and provide tailored experiences to ensure the loyalty and satisfaction of VIP players.

Responsibilities

1. Develop and maintain strong, personalized relationships with high-value players in your market.
2. Serve as the main point of contact for VIP players, promptly addressing their inquiries, concerns, and requests.
3. Provide customized support to VIP players, including managing deposit and withdrawal requests, resolving payment issues, and ensuring a seamless gaming experience.
4. Gain an in-depth understanding of VIP player preferences and proactively deliver personalized promotions, bonuses, and incentives to maximize player value.
5. Continuously monitor and analyze player activity, identifying trends and opportunities to enhance player engagement and retention.
6. Collaborate with the marketing team to design targeted campaigns and promotions specifically tailored to VIP players in your region.
7. Stay up-to-date with the latest product developments, game features, and promotions to effectively communicate this information to VIP players.
8. Handle VIP player complaints and disputes with a focus on fair and efficient resolutions.
9. Provide regular reporting on the performance of VIP players, accompanied by recommendations for improvement to the management team.

Requirements

1. Bachelor's degree in a related field or equivalent work experience.
2. Demonstrated expertise in the iGaming industry, with a strong emphasis on VIP player management.
3. Profound understanding of your country's iGaming market, along with in-depth knowledge of player preferences.
4. Outstanding communication and interpersonal skills.
5. Bilingual or native level of Hungarian and good communication skills in English.
6. A customer-centric mindset with a firm commitment to delivering top-tier customer service.
7. Strong analytical capabilities, with a data-driven approach to decision-making.
8. Proficiency in using customer relationship management (CRM) tools and other relevant software.
9. Ability to work effectively both independently and as part of a team.
10. Flexibility in terms of working hours, as VIP player management may occasionally require evening and weekend availability.
11. Exceptional problem-solving skills and the capacity to remain composed under pressure.
12. Availability to work on shifts from Monday to Sunday until 2:00 am CET (night shifts and weekends are worked from home).