Remote Hospitality Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Remote onboarding

Work from home

Career progression

Job summary

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to join our virtual team, supporting guests and internal teams from a home office. You will handle inquiries, assist with bookings, and ensure a seamless service experience with professionalism and warmth.

The role requires excellent English, strong problem-solving, and experience with CRM systems. You will collaborate across departments, contribute to knowledge base content, and thrive in a flexible, remote work

Qualifications

• Experience in customer service or hospitality support.
• Excellent English communication.
• Proficient with CRM platforms and online tools.
• Ability to work independently in a remote setting.

Responsibilities

• Provide customer support via phone, email, and chat to guests and clients.
• Resolve inquiries about bookings and services.
• Troubleshoot and escalate issues as needed.
• Maintain records in the CRM system.
• Manage online reservations and guest information.
• Collaborate with remote team members and departments.
• Adhere to SLAs and document knowledge base updates.

Skills

Customer support

Hospitality knowledge

English communication

Remote work

Tools

CRM software

Job description

About the Role Our client is seeking a dedicated and customer-focused Remote Hospitality Support Specialist to join their growing virtual team, supporting operations remotely from Rustenburg, North West . This fully remote position is crucial for providing exceptional assistance to guests and internal teams, resolving inquiries, and ensuring a seamless service experience. The ideal candidate will possess outstanding communication skills, a strong understanding of hospitality principles, and the ability to troubleshoot and resolve issues efficiently within a digital environment. You will be the first point of contact for many, representing the brand with professionalism and warmth. This role offers the flexibility of working from home, requiring only a stable internet connection and a conducive workspace. Join us in shaping the future of remote hospitality support.

Key Responsibilities

• Provide high-quality customer support via phone, email, and chat to guests and clients.
• Address and resolve inquiries related to bookings, services, and general hospitality concerns.
• Troubleshoot and elevate technical or operational issues as needed.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Assist with managing online reservations and ensuring accuracy of guest information.
• Proactively identify opportunities to enhance the guest experience and operational efficiency.
• Stay up-to-date with company products, services, and policies.
• Collaborate effectively with other remote team members and departments.
• Adhere to all company protocols and service level agreements (SLAs).
• Contribute to the development of knowledge base articles and support documentation.

Requirements

• Proven experience in a customer service or support role, preferably within the hospitality industry.
• Excellent verbal and written communication skills in English.
• Strong problem-solving and active listening abilities.
• Proficiency in using various communication platforms and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office space with a reliable high-speed internet connection.
• A professional and empathetic demeanor.
• Experience with online booking systems is a significant advantage.
• Reside in or near Rustenburg, North West , or be able to demonstrate capability to perform this role remotely.

Benefits

• This fully remote position offers a competitive salary and the unparalleled flexibility of working from home. Our client provides comprehensive remote onboarding and ongoing training programs. You will be part of a supportive and collaborative virtual team environment, with opportunities for career advancement within the organization. We offer a commitment to employee well-being and encourage a healthy work-life balance. Performance-based incentives may also be available.