Remote Food Service Director (On-Demand Catering)

Placements24; Mossel Bay; Ibrido; ZAR 1.200.000 - 2.100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Incentives

Health insurance

Retirement plan

Professional development

Descrizione del lavoro

Placements24 is seeking a Remote Food Service Director to lead the development and operational management of a distributed catering network. This role requires strategic vision, deep operations and supply chain expertise, and the ability to scale technology-enabled processes across multiple locations.

You will onboard culinary partners, set standards, drive customer satisfaction, manage budgets, and collaborate with product teams to optimize ordering and delivery.

Competenze

• 8+ years in food service management, operations, or supply chain.
• Experience scaling operational processes for food delivery or catering.
• Knowledge of HACCP/ServSafe and quality assurance.
• Strong leadership and remote team management.

Mansioni

• Develop scalable operational models for on-demand catering services.
• Establish relationships with culinary partners and third-party logistics providers.
• Oversee onboarding, training, and performance management of partners.
• Define and enforce food safety, sanitation, and quality control standards.
• Optimize supply chain and inventory management for a distributed network.
• Utilize data analytics to monitor performance and drive improvements.
• Collaborate with tech/product teams to improve ordering and delivery experience.
• Manage budgets and financial performance for food service operations.
• Develop and implement customer service strategies to ensure client satisfaction.

Conoscenze

Food service management

Operations excellence

Remote leadership

Data analysis

Vendor management

Formazione

Bachelor's degree in Business Administration, Hospitality Management or related

Strumenti

Data analytics software

Food safety management systems

Descrizione del lavoro

About the Role

Our client is revolutionizing the on-demand catering sector with a focus on delivering high-quality, personalized meal solutions directly to consumers and businesses. We are seeking an experienced and visionary Remote Food Service Director to spearhead the development and operational management of our distributed catering network. This fully remote position requires a leader with a deep understanding of food service operations, supply chain management, and scalable technology solutions. You will be instrumental in establishing operational standards, onboarding and managing local culinary partners, and ensuring a consistent, exceptional customer experience across diverse geographic locations. The ideal candidate will possess strong analytical skills, a passion for innovation, and the ability to thrive in a fast-paced, technology-driven environment. Your leadership will directly shape the success of our client's mission to make premium catering accessible and convenient. This role offers the unique challenge of building and managing a robust, decentralized food service operation from the ground up, leveraging technology to achieve operational excellence and customer satisfaction on a national scale. Be a part of the future of accessible, high-quality catering.

Key Responsibilities

• Develop and implement scalable operational models for on-demand catering services.
• Establish and maintain strong relationships with a network of culinary partners and third-party logistics providers.
• Oversee the onboarding, training, and performance management of culinary partners to ensure adherence to quality and safety standards.
• Define and enforce stringent food safety, sanitation, and quality control protocols across all operational touchpoints.
• Optimize supply chain and inventory management strategies for a distributed network.
• Utilize data analytics to monitor operational performance, identify trends, and drive continuous improvement.
• Collaborate with technology and product teams to enhance the customer ordering and delivery experience.
• Manage budgets and financial performance for the food service operations division.
• Develop and implement customer service strategies to ensure high levels of client satisfaction.
• Stay abreast of industry best practices, emerging technologies, and consumer preferences in the food service sector.

Requirements

Minimum of 8 years of progressive experience in food service management, operations, or supply chain, with a strong focus on multi-unit or distributed operations. Demonstrated experience in developing and scaling operational processes for food delivery or catering services. Expertise in food safety regulations (e.g., HACCP, ServSafe) and quality assurance. Proven ability to manage complex logistics, vendor relationships, and performance metrics. Strong analytical and problem-solving skills, with proficiency in data analysis tools. Excellent leadership, communication, and interpersonal skills, with the ability to manage remote teams and partners. Experience with technology platforms related to food delivery, ordering, or operations management is highly desirable. Bachelor's degree in Business Administration, Hospitality Management, Supply Chain, or a related field is preferred. Ability to work independently, manage multiple priorities, and thrive in a dynamic, remote work environment. A proactive approach to identifying and addressing operational challenges.

Benefits

This fully remote position offers a competitive salary, performance-based incentives, and comprehensive benefits package, including health, dental, and vision insurance, as well as a retirement savings plan. You will have the opportunity to shape a groundbreaking service in the food industry, work with a talented and driven team, and enjoy the flexibility of remote work. Our client invests in professional development and offers significant opportunities for career advancement within a rapidly growing company. This is a chance to make a substantial impact on a transformative business.