Remote-First: Business Systems & Technology Operations Lead

Glassworks London; South Africa; Remote; ZAR 1.539.000 - 2.198.000; Vollzeit

Zusammenfassung

Glassworks London is seeking a pragmatic, high-agency Business Systems & Technology Operations Lead to transform business problems into reliable operating systems and implemented technology. You will manage diagnosis, design, and rollout across software, integrations, automation, reporting, access management and AI-assisted workflows.

Reporting to the Founder/CEO, you will partner with the Head of Business Operations and owners across the business.

Qualifikationen

• Evidence of turning business problems into practical, usable systems.
• Strong business-process diagnosis and ability to extract knowledge from founders, managers and subject-matter experts.
• Software and vendor evaluation, configuration and implementation.
• Integrations, automation, APIs or webhooks.

Aufgaben

• Diagnose business problems, map workflows, handoffs, dependencies and failure points, and translate them into clear system requirements.
• Design clear, usable operating systems, source-of-truth structures, workflows, forms, databases, dashboards, reporting infrastructure and SOPs.
• Research and evaluate technology and vendors against business requirements, cost, usability, integration, implementation effort, support, scalability and risk.
• Configure and implement business systems directly where appropriate, and coordinate specialist vendors, developers or implementation partners where deeper expertise is required.
• Coordinate data structure, mapping, migration, validation and source-of-truth rules.
• Design and implement integrations and automation using APIs, webhooks and appropriate no-code / low-code tools, with clear exception and failure handling.
• Plan and run testing and UAT, including permissions, edge cases, failed integrations and fallback processes.
• Own rollout, user training, adoption monitoring, documentation and post-launch system improvement.
• Own the process and control layer for company technology and business software, including SaaS inventory, licences, system owners, company domains and hosting, Google Workspace and cloud-storage administration, permissions, password-manager governance and joiner / mover / leaver access workflows with HR Operations.
• Build or coordinate reporting and dashboards that support real operating decisions rather than passive reporting.
• Convert appropriate AI-assisted work into controlled, repeatable workflows with defined inputs, approved context, permissions, human QA and fallback processes, and help teams use approved AI tools effectively.
• Turn founder-held knowledge, meetings, transcripts and repetitive decisions into controlled workflows with clear actions, owners, deadlines and evidence.
• Own and improve company file, document and knowledge-management infrastructure, including naming, access, version control and source-of-truth discipline.

Kenntnisse

Process diagnosis

API integrations

Automation

UAT

Documentation

Tool-agnostic

Vendor management

Adoption focus

Tools

Google Workspace

Cloud storage

Jobbeschreibung

Glassworks London is seeking a pragmatic, high-agency Business Systems & Technology Operations Lead to transform business problems into reliable operating systems and implemented technology. You will manage diagnosis, design, and rollout across software, integrations, automation, reporting, access management and AI-assisted workflows.

Reporting to the Founder/CEO, you will partner with the Head of Business Operations and owners across the business.