Remote Field Service Technician (Robotics & Automation)

Placements24; Pretoria; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Travel allowance

Comprehensive benefits

Ongoing training & certifications

Job summary

Placements24 is seeking a Remote Field Service Technician to support robotic systems and automation equipment for clients worldwide. The role combines remote diagnostics with frequent client-site deployments to install, configure, and maintain advanced automation systems.

You will diagnose complex mechanical and electrical issues, perform upgrades, and train client staff, all while maintaining strong customer relationships and staying current with evolving robotic technologies.

Qualifications

• Bachelor's/Associate degree in Mechatronics, Electrical, Mechanical Engineering or related field.
• Minimum 5 years hands-on experience servicing industrial robots, AGVs, or complex automation systems.
• Strong understanding of mechanical systems, electrical circuits, PLC logic and control systems.
• Experience diagnosing faults in servo motors, encoders, sensors, and networks.
• Proficient in robotic programming software and diagnostics tools.

Responsibilities

• Provide remote and on-site technical support for robotic systems and automation equipment.
• Install, configure, and commission new automation solutions at client sites.
• Perform preventive maintenance and inspections for reliability.
• Diagnose and troubleshoot mechanical, electrical and software issues across platforms.
• Repair, replace and upgrade components to minimize downtime.
• Document service activities and recommendations in CRM and reporting tools.
• Train client personnel on system operation and basic maintenance.
• Collaborate with engineering and sales to address needs and identify enhancements.

Skills

Robotics servicing

Industrial automation

Electrical troubleshooting

PLC & control systems

Remote diagnostics

Travel up to 70%

Education

Bachelor's/Associate in Mechatronics or Electrical/Mechanical Engineering

Tools

Robotic programming software

Diagnostic tools

PLC programming

Job description

About the Role

Our client, a global leader in advanced robotics and industrial automation solutions, is seeking a highly skilled and motivated Remote Field Service Technician to join their pioneering team. This is a fully remote position, offering the unique opportunity to provide expert technical support and on-site services to clients across various industries without being tied to a specific office location. You will be instrumental in ensuring the optimal performance and reliability of our client's cutting‑edge automation systems, including robotic arms, automated guided vehicles (AGVs), and integrated control systems. While primarily remote, you will undertake frequent travel to client sites as needed to perform installations, diagnostics, repairs, and maintenance. This role demands exceptional technical acumen, strong problem‑solving skills, and the ability to work autonomously and effectively under pressure. You will be a crucial point of contact for clients, providing high‑level technical assistance and fostering strong customer relationships. This role is ideal for a self‑starter passionate about the future of automation and driven to deliver exceptional service, regardless of location.

Key Responsibilities

• Provide remote and on‑site technical support for robotic systems, automation equipment, and associated software.
• Perform installation, configuration, and commissioning of new automation solutions at client facilities.
• Conduct scheduled preventive maintenance and proactive inspections to ensure system reliability.
• Diagnose and troubleshoot complex mechanical, electrical, and software issues across a diverse range of automation platforms.
• Perform timely and effective repairs, replacements, and upgrades to ensure minimal downtime.
• Document all service activities, including findings, actions taken, and recommendations, using company CRM and service reporting tools.
• Provide technical training and guidance to client personnel on system operation and basic maintenance.
• Collaborate with engineering and sales teams to address customer needs and identify opportunities for system enhancements.
• Maintain an inventory of critical spare parts and tools, ensuring readiness for service calls.
• Stay abreast of the latest advancements in robotics and automation technology through continuous learning and company‑provided training.

Requirements

• Associate's or Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 5 years of hands‑on experience in servicing and maintaining industrial robots, AGVs, or complex automation systems.
• Strong understanding of mechanical systems, electrical circuits, PLC logic, and control systems.
• Proficiency in diagnosing and repairing faults in servo motors, encoders, sensors, and communication networks.
• Experience with robotic programming software and diagnostic tools is highly desirable.
• Ability to interpret complex technical documentation, schematics, and blueprints.
• Excellent problem‑solving, analytical, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to effectively interact with clients remotely and in person.
• Willingness and ability to travel extensively (up to 70%) to client sites as required.
• Valid driver's license and a valid passport.

Benefits

Our client offers a highly competitive salary package, commensurate with the demands of this specialized and remote role. This includes a generous base salary, a comprehensive benefits package with medical, dental, and vision insurance, and a robust retirement savings plan with company matching. Employees receive an ample travel allowance and per diem to cover expenses during site visits. Extensive training programs, including certifications on specific robotic platforms, are provided to ensure continuous skill development. This role offers unparalleled flexibility and the opportunity to work with the most advanced technologies in the automation industry, contributing to significant client success and operational efficiency across various locations.