Remote CX Leader - Global Customer Experience

Placements24; Durban; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Full remote work arrangement

Home office stipend

Health, dental, and vision insurance

Generous paid time off

Professional development opportunities

Collaborative virtual team environment

Job summary

Placements24 in Durban-based, international travel tech company is seeking a proactive Remote Customer Experience Manager to shape and deliver exceptional customer experiences across all digital touchpoints. This role is remote-first, with the ideal base around Durban, KwaZulu-Natal, and requires independent work and virtual collaboration to support a global customer base.

You will design CX strategies, lead a distributed team of support specialists, and partner with product and marketing to

Job description

Placements24 in Durban-based, international travel tech company is seeking a proactive Remote Customer Experience Manager to shape and deliver exceptional customer experiences across all digital touchpoints. This role is remote-first, with the ideal base around Durban, KwaZulu-Natal, and requires independent work and virtual collaboration to support a global customer base.

You will design CX strategies, lead a distributed team of support specialists, and partner with product and marketing to