Remote Customer Support Team Lead: Global Impact

SupportYourApp; Remote; ZAR 506 000 - 1 013 000; Full time

Job summary

A global support service provider is looking for a Customer Support Team Lead in Johannesburg. This role involves managing team operations, supporting project understanding, and enhancing client satisfaction. Ideal candidates should have experience in team management and mentoring, with strong communication skills and fluency in English. You will work in a vibrant, inclusive environment with flexible remote options and a fixed schedule from Monday to Friday.

Benefits

Fixed schedule: Monday-Friday, 9am - 6pm CET

Opportunity to cooperate fully remotely

Inclusive international environment

Compensation in USD

Rewards for referring friends

Support for self-development

No time-tracking requirements

Qualifications

• Proven ability to lead by example and manage priorities.
• Experience in developing and delivering trainings.
• Positive, proactive and responsible attitude.

Responsibilities

• Act as main point of contact for team regarding project issues.
• Manage shifts and ensure team coverage.
• Monitor performance and provide coaching.

Skills

Fluency in English (C1-C2 levels)

Team coordination and supervisory experience

Mentoring and providing feedback

Strong analytical thinking

Tools

Zendesk

Job description

A global support service provider is looking for a Customer Support Team Lead in Johannesburg. This role involves managing team operations, supporting project understanding, and enhancing client satisfaction. Ideal candidates should have experience in team management and mentoring, with strong communication skills and fluency in English. You will work in a vibrant, inclusive environment with flexible remote options and a fixed schedule from Monday to Friday.