Remote Customer Service Lead: Elevate Support

Placements24; Bloemfontein; Hybrid; ZAR 360,000 - 600,000; Full time

Job summary

Placements24 is seeking a highly motivated Remote Customer Service Lead to manage a distributed support team across South Africa. The role focuses on overseeing day-to-day operations, setting performance standards, and driving exceptional customer experiences across email, chat, and phone channels.

You will develop and implement service strategies that align with the client’s brand values, coach remote agents, and foster a positive team culture in a remote-first environment.

Qualifications

• Experience leading a distributed customer support team.
• Proven leadership skills in a remote setting.
• Ability to develop and implement customer service strategies.

Responsibilities

• Oversee day-to-day customer service operations.
• Set performance standards and coach team members.
• Ensure exceptional customer satisfaction across channels (email, chat, phone).

Job description

Placements24 is seeking a highly motivated Remote Customer Service Lead to manage a distributed support team across South Africa. The role focuses on overseeing day-to-day operations, setting performance standards, and driving exceptional customer experiences across email, chat, and phone channels.

You will develop and implement service strategies that align with the client’s brand values, coach remote agents, and foster a positive team culture in a remote-first environment.