Remote Client/Customer Support

Lead Generation Group; Johannesburg; Remote; ZAR 150,000 - 240,000; Full time

Job summary

A leading company seeks passionate Customer Support stars for an immediate start. Responsibilities include ensuring client satisfaction through effective communication and problem-solving. Ideal candidates are self-starters with client account management experience, available to work UK/US hours, and willing to thrive in a remote environment.

Qualifications

• 1-2 years in a similar role, preferably on the agency side.
• Experience in client account management.
• Proven ability to work in a remote setting and communicate effectively.

Responsibilities

• Address client queries and enhance their campaigns.
• Resolve concerns and build positive relationships with clients.
• Work during UK/US hours in a full-time shift.

Skills

Client-Centric Problem Solver

Excellent Communicator

Analytical Mindset

Self-Starter

Strong Organization

Quick Thinking

Job description

IMMEDIATE START!
WE’RE LOOKING FOR PASSIONATE, PEOPLE-FIRST CUSTOMER SUPPORT STARS —ARE YOU ONE OF THEM?

What You'll Do:

As a member of our supportteam, you will be dedicated to ensuring the satisfaction of our clients on a daily basis. Your responsibilities will include addressing client queries, providing guidance to enhance their campaigns, and efficiently handling any concerns or complaints.

What We’re Looking For:

• Self-Starter with Strong Organization:Proactive, takes initiative, and thrives in a well-organized environment

• Collaborative and Inspiring:Easy to work with, motivates others, and builds positive team spirit.

• Client-Centric Problem Solver:Skilled at building relationships, resolving client issues, and delivering mutually beneficial solutions

• Excellent Communicator (Remote Ready):Exceptional written and spoken English; communicates clearly and reliably in a remote work setting.

• Analytical Mindset with Digital Savvy:Comfortable interpreting stats and discussing results with clients; knowledge of digital marketing and ads is a plus.

Work Schedule:

• UK/US Hours: The role requires a commitment to working during UK or US hours.

• Full-time Shift: Monday to Friday

Skills and Experience:

• Client Account Management:Proven experience in effectively managing client accounts.

• Industry Experience:1-2 years in a similar role, preferably on the agency side.

• Quick Thinking:Ability to think on your feet and adeptly solve problems.