Remote AMS 360 Insurance Support Specialist

Overseas; Cape Town; Remote; ZAR 698,000 - 1,030,000; Full time

Benefits offered by this job

Paid in USD

Paid Time Off

Holidays

100% remote setup

Client-facing role

Impactful work

Job summary

Overseas is seeking a Customer Service Representative with hands-on AMS 360 experience to support an insurance-focused client operation. This client-facing role emphasizes accuracy, responsiveness, and system fluency as you handle inquiries, policy requests, and record updates.

You will work fully remotely, communicating clearly in English, manage multiple cases, and escalate when needed. AMS 360 navigation, policy changes, renewals, and cancellations are part of daily tasks to maintain data

Qualifications

• Proven AMS 360 experience in a professional setting.
• Background in insurance agency operations or similar.
• Strong written and verbal English communication.
• High attention to detail and data accuracy.
• Comfortable working fully remotely with minimal oversight.

Responsibilities

• Handle inbound customer inquiries via phone, email, or chat professionally and promptly.
• Resolve policy-related questions and escalated cases as needed.
• Follow up on open items and ensure complete closure of interactions.
• Maintain clear, professional communication across channels.

Skills

AMS 360 experience

Insurance agency operations

English communication

Data entry accuracy

Remote work

Tools

AMS 360

Job description

Overseas is seeking a Customer Service Representative with hands-on AMS 360 experience to support an insurance-focused client operation. This client-facing role emphasizes accuracy, responsiveness, and system fluency as you handle inquiries, policy requests, and record updates.

You will work fully remotely, communicating clearly in English, manage multiple cases, and escalate when needed. AMS 360 navigation, policy changes, renewals, and cancellations are part of daily tasks to maintain data