Remote Accommodation Support Officer

Seetec; Noordwes; Remote; GBP 24,000 - 29,000; Full time

Job summary

A community-focused organization is looking for an Accommodation Support Officer. You'll assist participants in housing needs, managing caseloads and creating personalized accommodation plans. The ideal candidate has strong interpersonal skills, the ability to work with diverse backgrounds, and knowledge of accommodation legislation. Competitive salary ranges from £24,650 to £29,000. Full-time remote work covering non-mandated prisons outside the North West region.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension - 5% Employee, 5% Employer

Healthcare Cash Plan, including 3x salary life assurance

Annual salary review

Refer a friend scheme

Free access to Benefit Hub

Qualifications

• Experience or knowledge of Accommodation legislation - desirable.
• Highly effective interpersonal and communication skills, both verbal and written.
• Ability to establish and maintain effective working relationships.
• Experience or knowledge of the Criminal Justice System.
• Good organisational skills and ability to meet deadlines.

Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans.
• Carry out initial assessments, considering risk, situation, and need.
• Record progress and outcomes accurately using case management system.
• Maintain contact with participants, identifying emerging risks and concerns.

Job description

Join our team as an Accommodation Support Officer and support our participants with their housing needs.

You’ll work with a caseload of adult males either residing within a custody environment or on license within the community. In partnership with probation practitioners, you’ll complete initial assessments to understand their specific needs, and then create tailored accommodation plans to meet these needs through an agreed number of interventions. This will include ensuring that the participants are aware of any decisions that affect them, plus informing them of their rights within the process.

We pride ourselves in delivering person-focused services. This means you may possess a desirable transferable skill set. However, we appreciate that not everyone can tick every box, so long as you are engaging and comfortable working with a diverse range of people from various backgrounds, we can provide on-site training and support to develop your knowledge and skills.

We need your excellent interpersonal skills to create and maintain effective professional relationships with both our participants and external stakeholders. We’re looking for an excellent role model who can encourage positive changes in attitudes and behaviour.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary starting from £24,650 - £29,000 per annum (dependent on experience) with these benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee, 5% Employer
• Healthcare Cash Plan, including 3x salary life assurance
• Annual salary review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV! For further information, contact our Internal Recruitment Team at 01702 595200.

Communities and Education Division is part of an employee-owned organisation, proud of our community focus, both in the impactful work across the UK and Ireland and internally with our employee owners. People are at the heart of every service and decision.

Location: Remote working covering all non-mandated prisons outside the North West region

Hours: Full time, 37 hours per week (Mon-Fri)

Contract: Permanent

Closing Date: Extended to 06 August 2025

Key Responsibilities

• Manage a caseload of participants, producing personalised accommodation plans
• Carry out initial assessments, considering risk, situation, and need
• Record progress and outcomes accurately using case management system
• Maintain contact with participants, identifying emerging risks and concerns

Skills and Experience

• Experience or knowledge of Accommodation legislation - desirable
• Highly effective interpersonal and communication skills, both verbal and written
• Ability to establish and maintain effective working relationships
• Experience or knowledge of the Criminal Justice System
• Good organisational skills and ability to meet deadlines

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff must share this commitment and uphold the requirements of the Prevent Duty and promote modern British values.

You will be required to undergo a DBS check. Seetec supports the recruitment of ex-offenders and is an equal opportunities employer.