Remote 3rd Line Support Engineer | South Africa

DevFinders; Pretoria; Remote; ZAR 400,000 - 650,000; Full time

Job summary

A leading company in IT services is hiring a 3rd Line Support Engineer to provide expert support across multiple clients. The role involves resolving complex technical issues, managing cloud solutions like Azure, and contributing to infrastructure reliability. The ideal candidate will have at least 5 years of experience and a strong technical background in networks and systems. Enjoy a remote-first culture with flexibility and opportunities for career growth.

Benefits

40 days of annual leave

Remote-first culture with autonomy and flexibility

Career growth and professional development

Qualifications

• Minimum 5 years relevant experience.
• Proficiency in Office 365 Cloud services.
• Experience in network infrastructure maintenance.

Responsibilities

• Resolve 3rd-line technical issues in enterprise environments.
• Manage Office 365 and Azure solutions.
• Train junior team members.

Skills

Problem-Solving

Customer Support

Communication Skills

Collaboration

Tools

Office 365

Azure

Windows Server

Network Infrastructure

Job description

Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies? We’re hiring a 3rd Line Support Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.

In This Role, You Will :

Resolve 3rd-line technical issues in enterprise environments

Manage Office 365 and Azure solutions

Maintain system uptime through regular failover and disaster recovery testing

Document network designs, changes, and troubleshooting steps

Train junior team members and provide internal escalation support

Lead or assist in infrastructure rollouts and migrations

Liaise with service providers for escalated issues

Help implement IT security standards and GDPR compliance

Requirements :

Minimum 5 years relevant experience.

Configuration and implementation of cyber essentials and GDPR security standards.

Proficiency in Office 365 Cloud services (Email, SharePoint, Teams, OneDrive).

Experience in network infrastructure maintenance and installations (Routers, Switches, AP’s, DHCP, DNS, TCP / IP, Firewalls, VLAN’s).

Ability to proactively support and collaborate with service providers.

Strong understanding and adherence to industry best practices.

Expertise in Windows Server 2016, 2019, 2022 (including Group Policies, Security Policies, etc).

Experience with Azure administration and implementations.

Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems.

Familiarity with different client builds / imaging.

Excellent customer support, written and verbal communication skills.

Proven ability to problem-solve and find effective solutions.

Work from 08h30 - 17h00 UK time, adjusting to client requirements, including after-hours support.

What We Offer

40 days of annual leave

Remote-first culture with autonomy and flexibility

Career growth and professional development

A team that values innovation, responsibility, and collaboration