Remote 3Rd Line Support Engineer | South Africa

Devfinders; Mbombela; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in IT solutions is hiring a 3rd Line Support Engineer to deliver expert support and manage technical projects. This role involves resolving complex technical issues, maintaining system uptime, and ensuring compliance with cyber security standards. Candidates must have extensive experience in network and cloud technologies, with a strong commitment to quality customer support and team collaboration.

Benefits

40 days of annual leave

Remote-first culture

Career growth and professional development

Team values innovation and collaboration

Qualifications

• Minimum 5 years relevant experience.
• Proficiency in Office Cloud services.
• Expertise in Windows Server and Azure administration.

Responsibilities

• Resolve 3rd-line technical issues in enterprise environments.
• Manage Office and Azure cloud solutions.
• Train junior team members and lead technical projects.

Skills

Problem-solving

Technical support

Communication

Client collaboration

Job description

Are you a highly skilled IT professional with a strong background in networks, systems, and cloud technologies?

We're hiring a 3rd Line Support Engineer to provide expert support, lead technical projects, and ensure infrastructure reliability across multiple clients.

In This Role, You Will:

1. Resolve 3rd-line technical issues in enterprise environments
2. Manage Office and Azure solutions
3. Maintain system uptime through regular failover and disaster recovery testing
4. Document network designs, changes, and troubleshooting steps
5. Train junior team members and provide internal escalation support
6. Lead or assist in infrastructure rollouts and migrations
7. Liaise with service providers for escalated issues
8. Help implement IT security standards and GDPR compliance

Requirements:

• Minimum 5 years relevant experience
• Configuration and implementation of cyber essentials and GDPR security standards
• Proficiency in Office Cloud services (Email, SharePoint, Teams, OneDrive)
• Experience in network infrastructure maintenance and installations (Routers, Switches, AP's, DHCP, DNS, TCP/IP, Firewalls, VLANs)
• Ability to proactively support and collaborate with service providers
• Strong understanding and adherence to industry best practices
• Expertise in Windows Server (including Group Policies, Security Policies, etc.)
• Experience with Azure administration and implementations
• Comprehensive knowledge of Windows 10, Windows 11, and Mac operating systems
• Familiarity with different client builds / imaging
• Excellent customer support, written and verbal communication skills
• Proven ability to problem-solve and find effective solutions

Work hours: 08:30 - 17:00 UK time, with flexibility for client requirements, including after-hours support.

What We Offer:

• 40 days of annual leave
• Remote-first culture with autonomy and flexibility
• Career growth and professional development
• A team that values innovation, responsibility, and collaboration