RELOCATION SERVICE CONSULTANT/Document Specialist

World Access Immigration PTY Ltd; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

World Access Immigration PTY Ltd is seeking a Relocation Service Consultant / Document Specialist in Cape Town, SA. The role focuses on managing electronic and physical documents, ensuring strict document control, and coordinating with consultants and clients.

The ideal candidate has a Diploma or Degree in Business Administration, at least 2 years of relevant experience, exceptional English, and strong typing and data-capturing skills to maintain accurate submission logs and timely reports.

Qualifications

• Diploma or Degree in Business Administration or related qualification from an accredited institution.
• At least 2 years related work experience.
• Exceptional English capabilities.
• Excellent documentation skills.
• Digital dictation, secretarial and data capturing experience.
• Typing speed of at least 50 wpm and proficient in both audio and copy typing.
• Proficient user of Word, PowerPoint and Excel.
• Ability to manage a heavy workload, with close attention to detail.

Responsibilities

• Manage electronic document management system as well as hard copy records on as per company system.
• Ensure all documentation is controlled in accordance with the company's procedures for document control.
• Process, control and administer incoming and outgoing documents (correspondences, submittals etc.).
• Upload and distribute documents to relevant parties in accordance with the document distribution matrix workflow.
• Maintain and update logs to ensure accurate status of submissions.
• Prepare necessary data reports for various parties in a timely and accurate manner.
• Coordinate with consultants and clients to send and receive various documents, submittals and other outstanding issues.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Follow up and expedite priority items with relevant managers, consultants and clients.
• Drive improvement to document control processes and procedures.

Skills

English proficiency

Attention to detail

Documentation skills

Secretarial skills

Data capturing

Typing speed 50 wpm

Education

Diploma or Degree in Business Administration

Tools

Word

PowerPoint

Excel

Job description

Relocation Service Consultant / Document Specialist

We are currently seeking a highly motivated, experienced Relocation Service Consultant / Document Specialist to join our team in Cape Town, South Africa.

World Access Immigration is a leading Immigration firm facilitating Visas for Canada and Australia. We provide specialized facilitation in migration to foreign countries, advisory services, and other immigration-related services in order to help the larger community.

Duties & Responsibilities

1. Manage electronic document management system as well as hard copy records on as per company system.
2. Ensure all documentation is controlled in accordance with the company's procedures for document control.
3. Process, control and administer incoming and outgoing documents (correspondences, submittals etc.).
4. Upload and distribute documents to relevant parties in accordance with the document distribution matrix workflow.
5. Maintain and update logs to ensure accurate status of submissions.
6. Prepare necessary data reports for various parties in a timely and accurate manner.
7. Coordinate with consultants and clients to send and receive various documents, submittals and other outstanding issues.
8. Maintain polite and professional communication via phone, e-mail, and mail.
9. Follow up and expedite priority items with relevant managers, consultants and clients.
10. Drive improvement to document control processes and procedures.

Desired Experience & Qualification

1. Diploma or Degree in Business Administration or related qualification from an accredited institution.
2. At least 2 years related work experience.
3. Must have exceptional English capabilities.
4. Must have excellent documentation skills.
5. Must have digital dictation, secretarial and data capturing experience.
6. Typing speed of at least 50 wpm and proficient in both audio and copy typing.
7. Proficient user of Word, PowerPoint and Excel.
8. Ability to manage a heavy workload, with a close attention to detail.