Relief Travel Specialist (BH_Relief_TS)

andBeyond; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A travel company in Gauteng, Johannesburg, is looking for a Relief Travel Specialist. This role involves overseeing desks during staff leaves, assisting with brochure quotes, and designing creative itineraries. Candidates should have a passion for service excellence and a minimum of 3-5 years inbound tour consulting experience. Strong interpersonal skills and a solid understanding of travel industry channels are essential.

Qualifications

• Passion for service excellence is required.
• Knowledge of Tourplan and Microsoft systems is advantageous.
• Minimum of 3-5 years inbound tour consulting experience.

Responsibilities

• Oversee relevant teammates’ desks during their leaves.
• Assist with brochure quotes and booking system tests.
• Design and plan itineraries creatively.

Skills

Understanding of terms and conditions

Familiarity with travel industry channels

Business strategy skills

Problem-solving skills

Excellent computer skills

Tools

Microsoft Office

Tourplan

Job description

Job Title: Relief Travel Specialist (BH_Relief_TS)

Location: Gauteng, Johannesburg

Deadline: August 15, 2025

Key Outputs:

1. Oversee relevant teammates' desks when the consultant is on leave (sick, annual, or educational), managing requotes and ongoing proposals.
2. Assist with brochure quotes.
3. Develop agent educational bookings and work closely with Sales to ensure seamless trips.
4. Assist in system implementation and testing.
5. Follow up on provisional bookings and dead leads during quiet periods.
6. Support loading bookings during peak periods.
7. Design and plan itineraries creatively.
8. Maintain clear communication with agents, sales teams, suppliers, and colleagues.
9. Participate in rotational emergency duties as per Retail Emergency BOP.
10. Work early and late shifts on a weekly rotational basis.
11. Provide calm, professional service to agents and guests.
12. Demonstrate an independent, curious, and proactive attitude.
13. Uphold &Beyond values: Care of people, land, and wildlife.

Knowledge Required:

1. Passion for service excellence.
2. Knowledge of Tourplan and Microsoft systems is advantageous.
3. Good understanding of South Africa, Southern, and East Africa.
4. Willingness to learn and assist.

Skills Required:

1. Understanding of terms, conditions, and product knowledge, including third-party and &Beyond destinations.
2. Familiarity with travel industry channels and markets.
3. Business strategy and commercial decision-making skills.
4. Sales methodologies and problem-solving skills.
5. Teamwork and excellent computer skills (MS Office, Tourplan advantageous, WETU).

Personal Characteristics:

1. Strong interpersonal skills.
2. Sense of urgency and passion for guest satisfaction.
3. Diligence, self-motivation, and willingness to share knowledge.
4. Driven by motivation, not targets.
5. Highly organized and administration-oriented.

Previous Work Experience:

1. Minimum of 3-5 years inbound tour consulting experience.

Note: The deadline for applications is August 4, 2025.