Relief Travel Specialist

Relief Travel Specialist job vacancy in Johannesburg.

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments.

This position is based in Sandton.

Requirements:

• A minimum of 3 – 5 years of previous inbound tour consulting experience is required.
• Good understanding of terms and conditions and excellent product knowledge.
• Understanding of travel industry channels.
• Understanding and knowledge of the different markets.
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions.
• Sales process and methodologies.
• Problem-solving skills.
• Teamwork!
• Tourplan, MS Office and WETU.
• A good knowledge of South Africa, Southern and East Africa.
• A willingness and aptitude to always assist and learn.
• Ability to work shifts on rotation.

Duties include:

• Overseeing relevant teammates’ desks; while the consultant is on leave – required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals.
• Assisting with brochure quotes.
• Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless.
• Involved in the implementation of systems and procedures – assist with testing of systems.
• Stepping in to chase provisional bookings for all the relevant team.
• During the quiet periods, follow up on any dead leads.
• Assist in loading of bookings for consultants during peak booking period.
• Creative planning and designing of itineraries.
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues.
• Emergency duty will be on a rotational basis.
• Calm and professional manner of servicing agents and guests.