Relief Travel Specialist

Executive Placings; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking Relief Travel Specialists to join their dynamic team in Sandton. This role requires seasoned professionals with 3-5 years of inbound tour consulting experience and a strong grasp of the travel industry. You will oversee team operations, assist with educational bookings, and ensure seamless communication with agents and partners. This position offers a unique opportunity to contribute to the creative planning of itineraries while managing various operational tasks. If you are passionate about travel and thrive in a collaborative environment, this role is perfect for you!

Qualifications

• 3-5 years of inbound tour consulting experience required.
• Strong product knowledge and understanding of travel industry channels.

Responsibilities

• Oversee teammates' desks and manage requotes during consultant leave.
• Assist in developing educational bookings and ensuring seamless trips.

Skills

Inbound tour consulting experience

Product knowledge

Understanding of travel industry channels

Problem-solving skills

Teamwork

Sales process and methodologies

Knowledge of South Africa and surrounding regions

Willingness to learn

Tools

Tourplan

MS Office

WETU

Job description

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments. This position is based in Sandton.

Experience required:

1. A minimum of 3 – 5 years of previous inbound tour consulting experience is required
2. Good understanding of terms and conditions and excellent product knowledge
3. Understanding of travel industry channels
4. Understanding and knowledge of the different markets
5. Relevant understanding of Business to create and formulate a strategy and make commercial decisions
6. Sales process and methodologies
7. Problem-solving skills
8. Teamwork!
9. Tourplan, MS Office and WETU
10. A good knowledge of South Africa, Southern and East Africa
11. A willingness and aptitude to always assist and learn
12. Ability to work shifts on rotation

Duties include:

1. Overseeing relevant teammates' desks; while the consultant is on leave - required to step in and handle the consultant’s desk in full, managing requotes and any ongoing proposals
2. Assisting with brochure quotes
3. Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless
4. Involved in the implementation of systems and procedures – assist with testing of systems
5. Stepping in to chase provisional bookings for all the relevant team
6. During the quiet periods, follow up on any dead leads
7. Assist in loading of bookings for consultants during peak booking period
8. Creative planning and designing of itineraries
9. Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
10. Emergency duty will be on a rotational basis
11. Calm and professional manner of servicing agents and guests