Relief Travel Specialist

Executive Placings; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading inbound destination management company in Johannesburg is seeking a Relief Travel Specialist. Candidates should have 3-5 years of inbound tour consulting experience, a good knowledge of various travel markets, and the ability to handle multiple responsibilities, including overseeing team desks and itinerary planning. The role requires teamwork, problem-solving skills, and proficiency in relevant tools. Join a dynamic team dedicated to providing exceptional service and seamless travel experiences.

Qualifications

• 3-5 years of inbound tour consulting experience is required.
• Ability to work shifts on rotation.
• Willingness to assist and learn is essential.

Responsibilities

• Oversee and manage desks while consultants are on leave.
• Assist with brochure quotes and maintain communication with teams.
• Creative planning and designing of itineraries.

Skills

Inbound tour consulting experience

Good understanding of terms and conditions

Excellent product knowledge

Understanding of travel industry channels

Problem-solving skills

Teamwork

Proficiency in Tourplan

Knowledge of MS Office

Knowledge of WETU

Knowledge of South Africa and surrounding regions

Tools

Tourplan

MS Office

WETU

Job description

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists. The candidates need to be senior and able to assist in all departments. This position is based in Sandton.

Experience required :

A minimum of 3-5 years of previous inbound tour consulting experience is required.

Good understanding of terms and conditions and excellent product knowledge.

Understanding of travel industry channels.

Understanding and knowledge of the different markets

Relevant understanding of business to create and formulate strategies and make commercial decisions.

Knowledge of sales processes and methodologies.

Problem-solving skills.

Teamwork!

Proficiency in Tourplan, MS Office, and WETU.

A good knowledge of South Africa, Southern Africa, and East Africa.

A willingness and aptitude to always assist and learn.

Ability to work shifts on rotation.

Duties include :

• Overseeing relevant teammates' desks; while the consultant is on leave, stepping in to handle the consultant's desk in full, managing requotes and ongoing proposals.
• Assisting with brochure quotes.
• Developing agent educational bookings / hosted educational bookings and working closely with Sales to ensure these trips are seamless.
• Involved in the implementation and testing of systems and procedures.
• Chasing provisional bookings for relevant team members.
• Following up on dead leads during quiet periods.
• Loading bookings for consultants during peak periods.
• Creative planning and designing of itineraries.
• Maintaining consistent and clear communication with agents, sales teams, preferred supplier partners, and colleagues.
• Participating in rotational emergency duty.
• Providing service to agents and guests in a calm and professional manner.