Relief Travel Specialist

A Leading Inbound Destination Management Company is recruiting Relief Travel Specialists.

The candidates need to be senior and able to assist in all departments.

This position is based in Sandton.

Experience required:

• A minimum of 3 – 5 years of previous inbound tour consulting experience is required
• Good understanding of terms and conditions and excellent product knowledge
• Understanding of travel industry channels
• Understanding and knowledge of the different markets
• Relevant understanding of Business to create and formulate a strategy and make commercial decisions
• Sales process and methodologies
• Problem-solving skills
• Teamwork!
• Tourplan, MS Office and WETU
• A good knowledge of South Africa, Southern and East Africa
• A willingness and aptitude to always assist and learn
• Ability to work shifts on rotation

Duties include:

• Overseeing relevant teammates' desks; while the consultant is on leave - required to step in and handle the consultant's desk in full, managing requotes and any ongoing proposals
• Assisting with brochure quotes
• Assist and develop agent educational bookings / hosted educational bookings and work closely with Sales to ensure these trips are seamless
• Involved in the implementation of systems and procedures – assist with testing of systems
• Stepping in to chase provisional bookings for all the relevant team
• During the quiet periods, follow up on any dead leads
• Assist in loading of bookings for consultants during peak booking period
• Creative planning and designing of itineraries
• Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
• Emergency duty will be on a rotational basis
• Calm and professional manner of servicing agents and guests