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Relief Manager : Geochem Operations

SGS

Sandton

On-site

ZAR 300 000 - 600 000

Full time

30+ days ago

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Job summary

An established industry player is seeking a Relief Manager to oversee laboratory operations and ensure optimal production efficiency. This role involves planning and prioritizing production schedules, managing client communications, and driving continuous improvement initiatives. The ideal candidate will have a strong background in chemistry, proven management experience, and the ability to coordinate effectively across departments. Join a dynamic team where your leadership will directly impact the quality and efficiency of laboratory services. If you're results-oriented and ready to take on a challenging yet rewarding role, this opportunity is for you.

Qualifications

  • Minimum BSc in Chemistry or 10 years in Analytical Lab with 5 years in management.
  • Experience in production planning and customer relationship management preferred.

Responsibilities

  • Plan and prioritize production schedules based on lab capabilities and client needs.
  • Ensure effective collaboration across departments and monitor staff performance.

Skills

Management Skills
Coordination Skills
MS Office Suite
Communication Skills
Problem Solving
Teamwork
Customer Relationship Management
Organizational Skills
Flexibility
Results Orientation

Education

BSc Degree in Chemistry
National Diploma in Analytical Chemistry
Qualification in Business Improvement Initiatives

Tools

SLIMS
MS Office Suite

Job description

The Relief Manager has the overall responsibility for planning of samples through the processes and client communication of the laboratory. Continuous improvement and optimize the utilization of the laboratory’s throughput according to client’s requirements. Ensure that the overall production for the Geochem facility under his / her control are achieved.

SPECIFIC RESPONSIBILITIES

  1. Plan and prioritize a production schedule for the jobs / projects in accordance with lab capability and client requirements
  2. Implement and control the production schedule according to set KPI’s.
  3. Review and adjust the schedule where needed
  4. Where possible, do forecasting and planning for upcoming projects or changes in scope for existing projects
  5. Communicate these findings to senior management team
  6. Ensure efficient collaboration and coordination between relevant departments including procurement, human resources, and management
  7. In conjunction with Section Manager and/or Laboratory Manager:
  8. Formulate changes, improve workflow and maximum utilization of resources in the departments
  9. Monitor effective utilization and supervision of human resources within the departments, including training, recruitment, and discipline
  10. Assist with decision making about equipment use, maintenance, modification, and procurement to ensure production targets can be met
  11. Direct communication with clients daily on:
  12. Status updates on new and existing projects
  13. Re-negotiating timelines or schedules as necessary
  14. Prepare and maintain production reports
  15. Monitor and review the performance of staff and organize necessary interventions for improvement on production targets
  16. Ensure implementation and adherence to health and safety procedures
  17. Adhere to all quality and safety requirements of the SGS management system
  18. Perform any other reasonable tasks as assigned by direct line manager
  19. Actively participate in the Laboratory improvement initiative. (WCSe)
  20. Manage customer complaints and claims through a systematic approach and ensure that resolution is achieved within the required timelines.
  21. Accountable with Health & safety procedures and protocols and ensure that these are adopted, implemented in the department, and communicated effectively to all laboratory employees.
  22. Accountable for all financial controls and driving the facility to achieve financial targets.

SPECIFIC AUTHORITIES

  1. Cease the use of any equipment that may be deemed to constitute a safety hazard or entry to hazardous environments without the necessary knowledge and protection and report the situation to higher authority to take action.
  2. Cease to carry on with work that may affect the quality (integrity) of services and report the situation to higher authority to take action.
  3. Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when non-conformity is identified.

Qualifications

Education

  1. Minimum BSc Degree in Chemistry or National Diploma in Analytical Chemistry or at least 10 years’ experience in an Analytical Lab – at least 5 years at management level
  2. Qualification in Business improvement initiatives will be an added advantage.

Experience

  1. Previous experience in production planning will be an added advantage
  2. At least 5 years’ proven Management experience
  3. At least 10 years’ experience in an Analytical / commercial laboratory environment
  4. Familiar with SGS analytical practices
  5. Minimum 5 years’ experience in customer relationship management
  6. Strong knowledge of SLIMS
  7. Previous analytical and technical laboratory experience an advantage
  8. Good knowledge of ISO17025 requirements
  9. Expert working knowledge of the mining and minerals industry.

Required Skills

  1. Good coordination and proven management skills
  2. Advanced level of competency in MS Office Suite (Microsoft Word, Excel, PowerPoint, Outlook), to perform word processing, spreadsheet database tracking data and written client communication
  3. Ability to work well under pressure and tight timelines
  4. Ability to prioritize activities and be flexible to adjust to a variety of situations
  5. Ability to effectively coordinate with various departments and levels of staff
  6. Possesses excellent organizational and written/verbal communication skills
  7. Must be fluent in English
  8. Possesses strong teamwork and project management skills
  9. Results oriented with a strong performance, cost management, and bottom-line orientation
  10. Strong interpersonal skills and ability to depersonalize situations and focus on the business objectives
  11. Energy to motivate a team to always deliver results
  12. Able to work independently and to coordinate several activities simultaneously
  13. Is innovative with a systematic approach for problem solving
  14. Acts quickly and decisively; able to make tough calls
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