Relief Lodge Manager

Bright Search Recruitment (Pty) Ltd; Makhanda; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Villa Manager to oversee operations at a luxurious game lodge. This pivotal role focuses on ensuring exceptional guest experiences, operational efficiency, and effective staff management. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering outstanding service. If you thrive in a vibrant environment and have a knack for problem-solving, this opportunity is perfect for you. Join a team dedicated to creating unforgettable experiences in a stunning natural setting.

Qualifications

• Proven experience in hospitality management, preferably in a lodge or villa setting.
• Strong leadership and interpersonal skills with the ability to manage a diverse team.

Responsibilities

• Manage daily operations of the lodge, ensuring high service standards.
• Supervise lodge staff, including training and performance management.
• Oversee financial aspects, including budgeting and revenue management.

Skills

Hospitality Management

Leadership Skills

Customer Service

Financial Management

Organizational Skills

Education

Degree in Hospitality Management

Diploma in Hospitality Management

Job description

We are seeking a dynamic and experienced Villa Manager / Relief Lodge Manager to oversee the operations of a luxurious game lodge. This role is pivotal in ensuring the highest standards of guest satisfaction, operational efficiency, and staff management.

POSITION INFO :

Key Responsibilities :

• Manage daily operations of the lodge / villa, including guest services, housekeeping, food and beverage, and maintenance.
• Ensure exceptional guest experiences by maintaining high service standards and responding promptly to guest feedback and requests.
• Supervise and support lodge staff, including training, scheduling, and performance management.
• Coordinate with various departments to ensure smooth operations and guest satisfaction.
• Oversee financial aspects, including budgeting, expense control, and revenue management.
• Maintain lodge facilities and grounds to uphold safety, cleanliness, and aesthetic standards.
• Implement and enforce lodge policies and procedures to maintain compliance with health, safety, and environmental regulations.
• Act as a relief manager for the lodge manager during absences or as needed.

Requirements :

• Proven experience in hospitality management, preferably in a similar lodge or villa setting.
• Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
• Exceptional customer service orientation and problem-solving abilities.
• Excellent organizational and multitasking skills, capable of handling various responsibilities simultaneously.
• Financial acumen with experience in budgeting, cost control, and revenue management.
• Knowledge of wildlife and conservation practices (preferred for game lodges).
• Flexibility to work irregular hours, including weekends and holidays, as per lodge operations.
• Valid driver's license.
• Degree or diploma in Hospitality Management or a related field is advantageous.