Relationship Manager: SBS (6 months contract)

Nedbank

Roodepoort

On-site

ZAR 420,000 - 620,000

Full time

3 days ago

Be an early applicant

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Nedbank is seeking a Relationship Manager for the SBS segment on a 6-month contract to cover maternity leave. You will acquire and deliver tailored banking solutions to high-value clients, while building lasting relationships and driving cross-sell opportunities.

The role requires a strong background in relationship banking, deep client understanding, and a focus on risk-aware service delivery within Nedbank policies.

Qualifications

Matric / Grade 12 required; higher qualifications preferred.
Advanced Diploma/National 1st Degree requested.
Minimum 5 years banking experience; 2 years in a relationship banker role.

Responsibilities

Acquire and deliver banking solutions to high value SBS clients; deliver on targeted products and services.
Improve client service by offering relevant products based on client needs.
Maintain and grow a portfolio of high value, complex clients.
Identify and execute cross-sell opportunities with client engagements.
Conduct thorough needs analysis across clients to deepen Nedbank relationships.
Respond promptly to tasks and responsibilities in the systems.
Build professional relationships with high value clients and manage expectations.
Deliver banking solutions aligned to client business and personal needs.
Collaborate with specialists to create value-based solutions.
Comply with risk standards and Nedbank policies through training.

Skills

Relationship management

Interpersonal skills

Client relationship

Business writing

Data analysis

Decision-making

Driving for results

Global perspective

Sustaining customer satisfaction

Targeting sales opportunities

Education

Matric / Grade 12

Advanced Diploma / National 1st Degree

Degree in Business / Finance / Marketing

Tools

Microsoft Office

Job description

Title:Relationship Manager: SBS (6 months contract)

Maternity Cover -1 October 2026 and ending on 31 March 2027.

Job Family

Sales and Services

Relationship Management

Manage Self Professional

FAIS Affected

FAIS Affected - Yes

Job Purpose

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs.

Job Responsibilities

To acquire and deliver banking solutions to the high value client segment (i.e. SBS; Professional/ Financially affluent); by providing great client experiences and understanding client business and household banking needs. Deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.
Improve client service through delivering relevant products and services according to client needs.
Maintain and build a portfolio of high value, and complex clients.
Unearth client sales / solution opportunities and execute on these opportunities.
Undertake thorough needs analysis across all clients spheres of financial influence and ensure clients are entrenched into Nedbank.
Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
Build and maintain effective professional relationships with high value profile clients through contact management.
Deliver banking solutions that meet client needs.
Understand client's business, personal and household needs.
Build sound and sustainable client relationships and instil trust among clients that Nedbank is best placed to manage the complexity of their business / personal and household requirements.
Proactively engage clients in a manner that is relevant to their specific circumstances.
Collaborate with specialists in client engagements to cross sell and create value based solutions.
Ensure work is completed to agreed principles, process and procedures; progress reviewed and corrective action taken where necessary.
Comply with risk standards, policies and procedures through training and development as required by group compliance framework.
Facilitate clients compliance correctness in line with Nedbank internal and regulatory standards. Identify and resolve any work related obstacles and problems and elevate to senior management.
Contribute to the improvement of policies, procedures, standards and processes by applying own experience and insights where applicable.
Understand the bank's risk and credit policy and manage client expectations accordingly.
Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Comply with internal standard procedures to facilitate the execution of client requirements.
Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
Identify training courses and career progression for self through input and feedback from management.
Ensure all personal development plan activities are completed within specified timeframe.
Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
Participate and support corporate responsibility initiatives for the achievement business strategy.
Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.