Relationship Manager : RRB
Requisition Number-141007
Closing Date-22 July 2025
Location-Limpopo and surrounding areas
Job Family
Sales and Services
Career Stream
Relationship Management
Leadership Pipeline
Manage Self Professional
FAIS Affected
FAIS Affected - Yes
Job Purpose
To acquire and deliver banking solutions to the high value client segment (i.e., SBS; Professional / Financially affluent); by providing excellent client experiences and understanding client business and household banking needs.
Job Responsibilities
- Acquire and deliver banking solutions to high-value clients, ensuring excellent client experiences and understanding their banking needs.
- Achieve targeted product and service delivery as measured through client management systems and contribution statements.
- Enhance client service by delivering relevant products and solutions tailored to client needs.
- Maintain and grow a portfolio of high-value, complex clients.
- Identify and execute on client sales and solution opportunities.
- Conduct thorough needs analysis across all client spheres of financial influence and ensure integration into Nedbank.
- Respond promptly to tasks and responsibilities in relevant systems.
- Build and sustain professional relationships with high-value clients through effective contact management.
- Provide banking solutions that meet client needs and understand their business, personal, and household requirements.
- Build trust and long-term relationships, positioning Nedbank as the preferred manager of their financial needs.
- Engage proactively with clients in a manner relevant to their circumstances.
- Collaborate with specialists to cross-sell and create value-based solutions.
- Ensure work complies with principles, processes, and procedures; review progress and take corrective actions when necessary.
- Adhere to risk standards, policies, and procedures through ongoing training and development.
- Facilitate client compliance with internal and regulatory standards, resolving obstacles and escalating issues as needed.
- Contribute to policy and process improvements using personal experience and insights.
- Understand and manage client expectations within the bank's risk and credit policies.
- Develop and implement new or improved processes to enhance stakeholder operations, highlighting benefits for buy-in.
- Follow internal procedures to fulfill client requirements effectively.
- Support business strategy, objectives, and values by aligning activities with Nedbank's plans and systems.
- Identify personal training and career development opportunities, completing activities within set timelines.
- Share knowledge and industry trends during formal and informal interactions.
- Participate in culture-building initiatives and corporate responsibility activities.
- Identify opportunities for process and system improvements to add value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas / National 1st Degrees
Preferred Qualification
- A degree in Business, Finance, or Marketing (e.g., BCom) and a full FAIS qualification are required.
Minimum Experience Level
- At least 5 years in a banking environment, with 2 years as a relationship banker.
Technical / Professional Knowledge
- Microsoft Office
- Interpersonal Skills / Client Relationship Management
- Business Writing
- Business Terms and Definitions
- Relevant Regulatory Knowledge
- Data Analysis
- Business Acumen
- Decision-Making Processes
- Principles of Financial Management
- Governance, Risk, and Controls
Behavioral Competencies
- Building Networks
- Building Trusting Relationships
- Business Acumen
- Driving for Results
- Global Perspective
- Portfolio Management
- Sustaining Customer Satisfaction
- Targeting Sales Opportunities
Disclaimer
Preference will be given to candidates from underrepresented groups.
Please contact the Nedbank Recruiting Team at +27 860 555 566.