Relationship Manager: EUM

TWK Agri (Pty) Ltd.; Wes-Kaap; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A leading company in the insurance sector is seeking a Relationship Manager in Cape Town. The role involves building client relationships, addressing inquiries, and identifying business opportunities. Ideal candidates will have a diploma or degree in a relevant field along with proven experience in relationship management. Strong communication and analytical skills are essential for success in this role.

Qualifications

• 3-5 years experience in relationship management or client services.
• Experience in short term Insurance and/or funeral administration is advantageous.

Responsibilities

• Build and maintain strong client relationships.
• Act as the primary point of contact for client inquiries.
• Identify new business or upselling opportunities.

Skills

Communication

Problem Solving

Analytical

Customer Service

Education

Diploma in Business Administration

Degree in Marketing

Degree in Finance

Job description

EUM, part of the TWK group, has the following vacancy available: Relationship Manager at Cape Town, Western Cape.

Responsibilities and Duties

• Build and maintain strong client relationships by understanding their needs and delivering personalised service
• Act as the primary point of contact, addressing client inquiries and resolving issues efficiently
• Proactively identify new business or upselling opportunities based on client trends and feedback
• Collaborate with internal teams (sales, marketing, etc.) to align on goals and drive success
• Monitor client data, analyse trends, and provide detailed reports and feedback
• Ensure compliance with internal policies and industry regulations
• Represent the company at industry events, networking to grow relationships and market knowledge

Qualifications and Skills

• A relevant diploma or degree in Business Administration, Marketing, Finance, or a related field
• Proven experience (3–5 years) in relationship management, client services, business development, or sales
• Experience in short term Insurance and/or funeral administration (advantageous)
• Excellent communication (verbal and written) and interpersonal skills
• Strong problem-solving and analytical abilities
• Proven customer service orientation and client-focused mindset
• Sound knowledge of sales processes, marketing strategies, and business development
• Confidence in negotiation and managing client expectations

*The company can expire job adverts at any time at their own discretion.