Relationship Manager Client Service

Firstrand; Gauteng; On-site; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player is seeking a Relationship Manager to enhance client service and drive growth in a high-performing team. This pivotal role involves strategically managing a portfolio of high-value clients, ensuring exceptional service delivery, and implementing innovative solutions that exceed client expectations. The successful candidate will leverage their expertise in client relationship management to grow the active customer base, develop sales strategies, and provide insightful business intelligence. If you are a proactive professional with a passion for building relationships and driving results, this opportunity is perfect for you.

Qualifications

• 5+ years of experience managing multiple stakeholders.
• Proven success in building and maintaining client relationships.

Responsibilities

• Manage and grow a portfolio of high revenue-generating clients.
• Deliver exceptional service and innovative solutions to clients.
• Prepare credit proposals and monitor compliance risks.

Skills

Client Relationship Management

Communication Skills

Project Management

Data Analysis

Sales Strategy Development

Education

Postgraduate qualification in Business Administration or Legal

Job description

Relationship Manager Client Service

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Locations: Randburg

Time Type: Full time

Posted on: Yesterday

Application Deadline: May 10, 2025 (15 days left to apply)

Job Requisition ID: R

Job Description

The Relationship Manager is responsible for managing their function, devising, implementing, and providing input into the customer relationship management strategy.

Key responsibilities include:

1. Strategically and operationally manage and grow a portfolio of high revenue-generating clients:

• Achieve the Net Income Return for the Business as defined in the Financial Performance Report.
• Drive an increase in the average balance of specific portfolio assets and liabilities as defined in the Financial Performance Report.

Deliver exceptional service that exceeds customer expectations through proactive, innovative, and appropriate solutions.

Manage existing clients and grow the portfolio by making contact and generating leads through the Net Promoter Tool.

Maintain expert knowledge on relevant legislative amendments, industry best practices, and provide proactive advice and solutions.

Manage the growth of the active customer account base to increase client numbers.

Maximize cross-sell opportunities and strengthen client relationships.

Oversee account migration from transactional to self-service platforms.

Define a sales portfolio growth strategy aligned with annual targets, conducting competitor analysis and developing new value propositions.

Ensure effective data management, including attending to expired limits against set targets.

Prepare credit proposals for review by the Credit Product House.

Monitor and evaluate the organization's success in managing legal and compliance risks.

Provide accurate business intelligence and data trend analysis to support decision-making.

Manage personal development to enhance competencies.

Plan and manage team performance, skills development, employment equity, talent, and culture to foster innovation, efficiency, and increased competencies.

Qualifications and Experience

• Postgraduate qualification in Business Administration or Legal (Degree/BTech).
• Minimum of 5 years' experience working with multiple stakeholders (internal or external).
• Experience dealing with commercial clients.
• Proven success in building relationships.
• Excellent communication skills.
• Ability to handle multiple projects.

Additional Information

Note: Applications will not be accepted after May 10, 2025. All appointments will align with FirstRand Group's Employment Equity plan.

The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.