Relationship Manager

FirstRand Bank; Mbombela (Nelspruit); On-site; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

An innovative work environment

Opportunities for personal and profess

Collaborative teams

Job summary

FirstRand Bank in Mpumalanga invites a Regional Manager to lead a regional sales team within Merchant Services. You will translate strategy into actionable plans, grow a high-value client portfolio, and ensure service excellence through proactive relationship management.

The role requires travel across the Lowveld, strong leadership, and proficiency in Microsoft Office and CRM Dynamics. A business diploma/degree and 5–6 years of sales experience are expected.

Qualifications

• Have a relevant business diploma/degree.
• 5-6 years' relevant sales and relationship management experience.
• Proficient in Microsoft Office and CRM Dynamics.
• Own reliable transport; willingness to travel across the Lowveld.

Responsibilities

• Lead and manage a regional sales team to achieve sustained book growth.
• Achieve revenue targets by growing existing clients or acquiring new ones.
• Plan and manage targets and budgets while controlling costs.
• Deliver exceptional service through proactive, innovative solutions.
• Grow the client base through contact and lead generation.
• Coordinate and facilitate approved strategic projects.

Skills

Sales leadership

Relationship management

Strategic planning

Microsoft Office

Communication

Education

Business diploma/degree

Tools

CRM Dynamics

ServiceNow

Job description

To manage and grow a portfolio of high-value clients by executing the customer relationship management strategy within defined parameters. Contribute to strategic initiatives and translate them into operational plans to drive client satisfaction, retention, and revenue growth. Ensure effective delivery of client services through proactive relationship management and continuous improvement of service standards. Hello Future, Regional Manager, Merchant Services (MP),

Welcome to FNB, the home of the #playmakers. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Commercial Merchant Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

We look forward to engaging with you!

PLEASE NOTE:

• This is a lowveld role for Mpumalanga that requires travel to various areas in the lowveld. The successful candidate will be based at our Nelspruit Offices .
• Enterprise Space supporting Mid Corp, High Touch and Public Sector Banking
• Managing a Team of Relationship Consultants
• Reporting to the MS Enterprise Growth Head

Role Purpose:

To lead and manage a regional sales team to achieve sustained book growth by implementing effective sales strategies, enhancing team capability, and driving performance across assigned regions.

Are you someone who can:

• Achievement of net profit growth for Group
• Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
• Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Coordinate and facilitate all approved strategic projects.
• Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
• Research Market positioning and develop and optimise market intelligence, new business management, advances and management reporting
• Plan and execute campaigns successfully and on schedule. Set standards and benchmarks for measuring successful campaign execution
• Monitor costs / benefits per campaign/channel. Maintain operational accountability for all campaign execution
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Manage own development to increase own competencies
• Plan and manage performance, skills development, employment equity, talent and culture of team to improve innovation, achieve efficiencies and increase competencies

You will be an ideal candidate if you:

• Have a relevant business diploma/degree
• Have 5 - 6 years' relevant sales and relationship management experience
• Are efficient on all Microsoft systems - Excel, Word, PowerPoint, Teams (mandatory)
• Are efficient on CRM Dynamics and Service Now
• Have own reliable transport (essential) - this is a national role that requires travel to various regions
• Are not an unrehabilitated insolvent

You will have access to:

• An innovative work environment
• Opportunities for personal and professional growth
• Collaborative teams

We can be a match if you are:

• Analytical
• Sales driven
• Strong communicator

Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

14/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.