Relationship Manager

Discovery Limited; Johannesburg; On-site; ZAR 400,000 - 650,000; Full time

Job summary

Discovery Green is seeking a Relationship Manager to provide leading onboarding experiences for clients transitioning to renewable energy solutions. This role involves managing relationships, ensuring smooth client integration, and requires strong communication skills and a focus on collaboration. Ideal candidates will have an honours degree and prior experience within Discovery, showing proficiency in managing multiple projects simultaneously.

Qualifications

• Minimum 2 - 4 years' work experience within Discovery.
• Honours degree preferred.
• Proficient with MS Office and CRM tools.

Responsibilities

• Provide exceptional onboarding experience for clients.
• Manage onboarding of intermediaries and access electricity data.
• Support management of client integrations.

Skills

Attention to detail

Verbal communication

Written communication

Organizational skills

Client management

Problem solving

Education

Honours degree

Tools

MS Office

CRM tools

Job description

Discovery – Discovery Green

Relationship Manager

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Green

Discovery Green is Discovery's renewable energy platform for businesses that makes it simple and affordable for businesses to run on renewable energy. By bringing together scale, the best expertise, actuarial modelling and sophisticated systems, our renewable energy platform can help businesses meet their decarbonisation goals and decrease funds spent on electricity. Discovery Green recently launched Ampli Energy, a joint initiative between Discovery Green and Sasol to further unlock access to renewable energy for businesses that need it most - from mid-sized corporates and SMMEs to NGOs, that have historically been excluded from South Africa's energy market due to their size. Ampli Energy pays businesses to switch to renewable energy, depositing monthly cashback directly into business bank accounts. No fees. No risks. No hassles. Just monthly cashback for going green.

About the role

Discovery Green is looking for the very best person – an individual who lives and breathes the Discovery Values and thrives in exciting, new and challenging environments. The Discovery Green Relationship Manager manage the full onboarding journey for businesses with businesses on their journey towards emission reductions, starting with renewable energy wheeling. This will include working closely with approved intermediaries where appropriate.

Key Outputs / Job Responsibilities may include but are not limited to:

• Provide exceptional new business and onboarding experience for Discovery Green and Ampli Energy clients – accurate, personalized, warm and effective through multiple channels e.g. email, calls, chat
• Onboard and manage Discovery Green intermediaries, including IFAs, Tied Agents, Originators, the Purple Bank Referral Program and the Discovery Employee Referral Program
• Manage accessing of electricity data from Eskom counterparts as well as processing of data
• Enable Finance to onboard clients and help provide monthly information to support financial flows
• Support management of installing and integrating qualifying electricity meters at clients’ sites
• Become an expert on the Discovery Green and Ampli Energy products and their mechanics.
• Provide feedback and insights to the team
• Build strong working relationships across internal and external teams to enhance work delivery, collaboration and innovation.

Work Experience

• Minimum 2 - 4 years’ work experience within Discovery

Education / Qualifications / Accreditations with Professional Body

• Honours degree preferred

Technical Skills or Knowledge

• Meticulous attention to detail
• Proficient with MS Office (e.g., Outlook, PowerPoint, Excel, and Word), and CRM tools (Smart Track, DNA Campaign Tracker and Paradigm)
• Very strong verbal and written communication skills (correct, clear, on-time, concise) to our clients and internally and external stakeholders
• Very strong administration and organisational skills
• Solutions oriented with an optimistic can-do attitude
• Positive and willing to learn
• Ability to manage multiple clients and projects simultaneously

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.