Relationship Manager

Payfast; Cape Town; On-site; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player in financial services seeks a Relationship Manager to lead a team in building and nurturing merchant relationships. This role emphasizes strategic thinking and the management of sales targets while ensuring compliance with policies. You'll work in a dynamic environment, collaborating with stakeholders and driving revenue growth through innovative solutions tailored to client needs. Join a culture that values your skills and promotes professional growth, where your contributions directly impact the company's success in the competitive e-Commerce landscape.

Qualifications

• 5 years of management experience is essential for this role.
• Experience in e-Commerce & Payments industry is preferred.

Responsibilities

• Manage RM consultants to achieve targets and develop merchant relationships.
• Ensure compliance with internal and external policies.

Skills

Strategic thinking

Relationship Management

Negotiation skills

Networking skills

Business acumen

Education

Degree or Diploma in Business Sales

Job description

Join to apply for the Relationship Manager role at Payfast by NetworkTalent Acquisition - Network International.

At Network International, every second counts. As a leader in the fast-paced world of financial services, we thrive on innovation, agility, and the relentless pursuit of excellence.

We recognize industry trends, the dual nature of technological advancements, and the scarcity of top talent. This is why we prioritize investing in our people. Here, you'll work alongside industry experts to solve complex problems and leverage cutting-edge technology to stay ahead of the competition.

We offer a culture where your skills are valued, your growth is prioritized, and your achievements are recognized—because winning isn't just our goal; it's our standard.

Job Description

Overall management of the Relationship Management (RM) consultants / team, in order to achieve set and agreed targets, through the development of new and nurturing of existing, professional relationships with merchants, identified and earmarked for the RM environment.

Management & control of the RM environment in accordance with the related compliance, legislation, internal & external policies, scheme rules, and procedures, to ensure that sales, up-selling, product, and operational risks are managed, controlled, and maintained.

Responsibilities

1. Profit & Revenue Management: Devise, agree, implement and execute the agreed strategy and business plan for the environment / team. Develop a financial framework to cross & up-sell to the identified and earmarked merchants across the organisation's capability set of products, benefits, and services. Develop and maintain solid relationships with the merchants identified and earmarked to reside in this environment. Manage and ensure the RM Consultants achieve targets, through strategic, cross and up-selling initiatives and approaches - further track, monitor and control their activities and performance. Achieve personal set and agreed sales targets, in order to improve bottom-line revenue. Ensure on-going strategic initiatives are continuously and correctly interpreted, evaluated, and implemented in the maintenance and effectiveness of the RM environment.
2. Product Management: Have a clear, solid understanding of the organisation's product, benefits, and service offerings. Present / provide the targeted / earmarked merchant base with the correct and most suitable solution and / or benefit(s), in order to meet their e-Commerce needs and requirements. Interpret merchant product requirements and timeously address and resolve merchant queries.
3. Stakeholder Management: Foster mutual beneficial relationships with internal and external stakeholders. Engage with Marketing on leads, pipeline generation / improvement, and marketing initiatives via the different and available media. Responsible for daily workflow, co-ordination, and SLA management between the consultants / team and stakeholders. Continuously share and present Product & Marketing with merchant requirements and needs. Accompany and support RM Consultants during existing and 'new' merchant visits.

Qualifications

• Degree or Diploma in a Business Sales related field / environment (beneficial).
• 5 years Management / Supervision experience (essential).
• 5 years RM & Sales experience (essential).
• 5 – 10 years in the e-Commerce & Payments industry, preferably with acquiring & issuing experience.

Skills & Attributes

• Strategic thinker, objective & deadline driven.
• Strong business acumen & influence behaviour.
• Relationship Management, negotiation & networking skills.
• Understand sales & target dynamics.