Relationship Banker I, Prestige Banking

Standard Bank Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading financial services provider is seeking a professional to manage demand from Personal and Prestige banking customers in Cape Town. This role requires 3–4 years of banking experience, particularly with Prestige/Affluent clients, as well as a FAIS aligned Degree in Business Commerce. The successful candidate will address client needs effectively while adhering to bank policies and legislative parameters.

Qualifications

• 3–4 years’ banking experience within Personal and Private Banking, with exposure to Prestige / Affluent client segments.
• FAIS-aligned experience – must meet Fit and Proper requirements.
• Branch and client servicing exposure, with strong knowledge of bank processes.
• Proven ability to submit credit applications and drive portfolio contribution growth.

Responsibilities

• Manage demand from Personal and Prestige banking customers for banking matters.
• Act on customer requests in a one-and-done manner.
• Ensure delivery within product, segment and legislative parameters.

Skills

Articulating Information

Challenging Ideas

Conveying Self-Confidence

Convincing People

Developing Expertise

Education

FAIS aligned Degree in Business Commerce (NQF7 or higher)

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product, segment and legislative (e.g., FAIS) parameters.

Qualifications

• FAIS aligned Degree in Business Commerce (NQF7 or higher)

Experience Required

• 3–4 years’ banking experience within Personal and Private Banking, with exposure to Prestige / Affluent client segments.
• FAIS-aligned experience – must meet Fit and Proper requirements, able to operate without supervision for intermediary services and under supervision for advice.
• Branch and client servicing exposure – practical experience in a physical, virtual, or voice branch environment, with strong knowledge of bank processes, policies, and products.
• Sales and credit delivery – proven ability to submit credit applications, entrench transactional and lending products, execute campaigns, and drive portfolio contribution growth.

Additional Information

• Behavioral Competencies:
  • Articulating Information
  • Challenging Ideas
  • Conveying Self-Confidence
  • Convincing People
  • Developing Expertise

Technical Competencies

• Banking Process & Procedures
• Client Knowledge
• Client Retention & Client Servicing
• Customer Understanding (Consumer Banking)
• Risk Awareness & Risk Identification