Relationship Banker

Bidvest Bank Limited; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

Bidvest Bank is seeking a Banking Relationship Manager to generate revenue by sourcing new clients and managing accounts effectively. The role involves establishing strong client relationships, managing sales activities, and ensuring compliance with governance requirements. Candidates are expected to have a solid background in financial services sales and relevant qualifications.

Qualifications

• Minimum three years of sales experience in financial services or business banking.
• Understanding of banking sales and customer relationship management.
• Knowledge of sales principles.

Responsibilities

• Proactively cold call and find new clients to meet monthly revenue targets.
• Manage and grow a portfolio of high-value banking relationships.
• Monitor and report on sales activities to achieve targets.

Skills

Negotiation

Presentation Skills

Effective Communication

Networking

Sales Capability

Client Relationship Management

Education

Matric

National Diploma in Finance or Banking Certificate

BCom in Banking, Finance, or Commercial

RE5 certification

Job description

Primary Purpose

To generate revenue for Bidvest by sourcing new clients and proactively managing the account to maximize profitability.

To grow and retain a portfolio of high-value banking relationships by providing proactive, value-adding partnership and banking solutions to maintain and expand the existing customer base. Develop and sustain important revenue-generating client relationships within the defined affluent market segment.

KEY PERFORMANCE AREAS (KPAs)

FINANCE

SALES

• Proactively cold call and find new clients to meet monthly revenue targets.
• Educate and promote Bidvest’s full product offerings to maximize revenue.
• Manage profit margins by providing clients with rate comparisons and securing the best rates.
• Track, control, and influence sales activities to increase team efficiency.
• Grow the client base through targeted new acquisitions to achieve sales targets.

Portfolio Management

• Monitor, report on sales activities, and take action to meet targets.
• Identify cross-selling opportunities and develop understanding of client needs.
• Identify new revenue opportunities and gather customer feedback on products.

Risk Management

• Comply with legislative and audit governance requirements.
• Understand clients' risk profiles and optimize product mix accordingly.

CLIENT

Client Service

• Anticipate and interpret client needs to promote Bidvest Bank and close deals.
• Provide timely, relevant solutions based on client research and economic insights.
• Deliver excellent service to foster client referrals and new business.
• Serve as the primary contact, ensuring high service levels and relationship retention.
• Engage regularly with clients to address their needs proactively.
• Assist clients with optimal product usage and renewal processes.
• Educate clients on systems and processes for efficient interactions.
• Stay informed about market and economic trends to advise clients effectively.
• Manage client onboarding, ensuring compliance and proper documentation.

Admin Support

• Provide reports to track progress.
• Review and update client files.
• Maintain client interactions on CRM systems.

INTERNAL PROCESSES

Process Management

• Build relationships with legal, credit, internal bankers, back office, and Treasury to meet client needs.
• Coordinate with legal and credit to ensure documentation is complete.
• Assist with SARB applications.
• Follow up to resolve queries timely.

Training

• Manage personal development and competencies.
• Complete all product and mandatory training, including compliance with FICA, PoPI, and FAIS.
• Stay updated on legislation and market trends.

Requirements

Qualifications

• Matric
• National Diploma in Finance or Banking Certificate
• BCom in Banking, Finance, or Commercial
• RE5 certification (completed within the specified timeframe)

Experience

Minimum three years of sales experience in financial services or business banking, including account management.

Knowledge, Skills, and Abilities

Knowledge

• Understanding of banking sales and customer relationship management.
• Knowledge of sales principles.

Technical Competencies

• Negotiation and presentation skills.
• Effective communication and networking abilities.
• Sales capability.

Personal Competencies

• Own vehicle and valid driver’s license.
• Strong business acumen and attention to detail.
• Excellent time management, teamwork, self-motivation, and resilience.

This position is advertised in line with our commitment to Employment Equity.