Relationship Associate

Urang; Stellenbosch; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading property management company is seeking a Relationship Associate to enhance resident engagement and satisfaction in Stellenbosch. The role involves proactive communication, issue resolution, and collaboration with internal teams to improve resident experiences. This hybrid position offers a supportive work culture and opportunities for professional development.

Benefits

Ongoing training and professional development

Supportive and collaborative working culture

Flexible scheduling

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office and familiarity with CRM systems.

Responsibilities

• Engage with residents via phone and email to assess satisfaction and address concerns.
• Track and document resident concerns and service requests.
• Identify common trends or recurring concerns and suggest improvements.

Skills

Communication

Organizational Skills

Time Management

Problem Solving

Tools

Microsoft Office

CRM Systems

Job description

Relationship Associate

Location: Stellenbosch, South Africa (Hybrid)
Department: Resident Engagement

Job Description

Urang Property Management is seeking an analytical, empathetic, and detail-oriented Relationship Associate to join our growing team. This role is critical in supporting strong and responsive relationships between our Onboarding Team, Property Management team, and our Residents.

As a key point of contact, you will ensure that residents' concerns are acknowledged and resolved effectively, contributing to an exceptional overall living experience. You will proactively engage with residents, coordinate issue resolution with internal teams, and help identify service trends that inform continuous improvement efforts.

Key Responsibilities

• Proactively engage with residents via phone and email to assess satisfaction, address concerns, and provide timely support.
• Serve as a liaison between residents and internal departments to ensure efficient issue resolution.
• Track, document, and follow up on resident concerns and service requests, ensuring closure and satisfaction.
• Maintain accurate records of interactions and service outcomes using internal platforms.
• Escalate urgent or unresolved matters with clear context to the appropriate stakeholders.
• Identify common trends or recurring concerns and suggest improvements to enhance the resident experience.
• Maintain a professional, empathetic, and responsive tone in all resident interactions.

Required Skills and Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Proficiency in Microsoft Office and familiarity with CRM or property management systems.
• Ability to maintain patience and professionalism in challenging situations.
• Comfortable making outbound calls and interacting with a diverse resident population.
• Solid understanding of property management processes.
• Experience in client or customer relationship management.

Desirable

• Previous experience in customer service, hospitality, or resident relations.
• Experience in conflict resolution or mediation.
• Background in property administration, leasing, call centre support, or concierge services.

What We Offer

• Opportunity to contribute to an engaging and service-driven property management team.
• Ongoing training and professional development.
• Supportive and collaborative working culture.
• Hybrid working model with flexible scheduling.

Salary and Benefits

• R15,000 per month
• 15 days annual leave (plus South African public holidays)
• Monday to Friday, 9:00am – 6:00pm (SA time)
• Hybrid work arrangement with occasional visits to Stellenbosch

Please Note:

This is a hybrid position. Applicants must be based in the Cape Town/Winelands area or nearby, with the ability to attend occasional in-person meetings in Stellenbosch. A stable internet connection is essential, particularly during load shedding.

This position is aligned with the company’s Employment Equity objectives and transformation commitments. In accordance with the Employment Equity Act, preference will be given to suitably qualified South African citizens from designated groups.

Candidates must have legal authorisation to work in South Africa. The company reserves the right not to make an appointment.