Regulatory Compliance Consultant

Brilliant Professional Services; Umhlanga Rocks; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A professional services firm based in Umhlanga is seeking a detail-oriented Regulatory Compliance Consultant to ensure compliance with sales transactions and enhance customer experience. Key responsibilities include verifying order details and addressing inquiries. Ideal candidates will have regulatory compliance experience and strong communication skills. Proficiency in CRM software is essential. This is an opportunity to contribute to a dynamic environment focused on risk management and customer satisfaction.

Qualifications

• Experience in regulatory compliance or customer experience preferred.
• Ability to identify discrepancies and maintain confidentiality.
• Proactive problem-solving approach.

Responsibilities

• Ensure sales compliance with company policies and quality guidelines.
• Confirm details to prevent errors or fraudulent activities.
• Document and maintain accurate transaction records.
• Collaborate with sales to improve processes.

Skills

Regulatory compliance experience

Strong communication skills

Attention to detail

Problem-solving skills

Tools

CRM software

Data entry systems

Job description

About Us

Brilliant Professional Services is a Professional Services Firm based in Umhlanga. We specialize in supporting professional services firms and highly regulated businesses based in the United Kingdom to manage risk and compliance, optimize profitability, and enhance customer experiences. With an excellent track record of working with brands in the UK and Europe, we offer legal and accountancy talent, client service, complaints management, and remediation services in regulated markets.

Role

We are seeking a detail-oriented and customer-focused Regulatory Compliance Consultant to join our team. In this role, you will be responsible for verifying sales transactions, ensuring accuracy and compliance with company policies, and delivering an exceptional customer experience. Your ability to communicate clearly and professionally will be crucial in confirming order details, addressing customer inquiries, and preventing fraudulent transactions.

Responsibilities

• Ensure that all sales comply with the company policies, compliance standards, and quality assurance guidelines.
• Confirm customer orders, pricing, and payment details to prevent errors or fraudulent activity.
• Address customer concerns, clarify product or service details, and provide necessary support.
• Document verification outcomes and maintain accurate records of transactions and client’s personal information.
• Collaborate with the sales team to resolve discrepancies and improve processes and customer experience.
• Report suspicious or unauthorized transactions to the appropriate department for further investigation.

Qualifications & Skills

• Previous experience in regulatory compliance, customer experience, or a related field preferred.
• Strong communication and interpersonal skills.
• Attention to detail and ability to identify discrepancies.
• Proficiency in using CRM software and data entry systems.
• Ability to handle confidential customer information with discretion.
• Problem-solving skills and a proactive approach to resolving issues.