Regional Sales Representative

Summary

The purpose of the position is to handle key accounts in the organisation and to provide the link between the manufacturing facilities, customers and company's management in order to develop a professional working relationship withcustomers and to enhance their satisfaction and retention levels at all times.

Responsibilities

• Acquire new customers by reaching out to leads
• Research customers individual or business purchasing needs
• Serve existing customers by optimising current purchase plan
• Adjust Sales tactics based on new insights in the field
• Inform Management team of customer purchase actions
• Maintain monthly and bi-monthly minimum targets
• Conduct market research and monitor competitor activity
• Proactively make recommendations to customers
• Maintain documentation of customer contact and account updates
• Meet or exceed monthly/annual sales targets
• Submission of weekly call reports
• Preparation of monthly sales reports
• Coordinate regional sales strategy and execution with Marketing department
• Understand and promote the company product and service programs
• Obtain deposits and payments from cash customers
• Understand and anticipate customers existing and future needs
• Develop joint strategies that are mutually beneficial to the customer and the company
• Keep customers informed of status of orders, from receipt of order to the end stage of production
• Regularly liaising with existing customers to identify new business opportunities, ensuring all customers understand the products and services we offer
• Report on changes and trends in the market and activities of competitors
• Manage the relationship with existing customers and proactively contact customers to maintain a consistent high level ofservice whilst identifying further new business opportunities
• Negotiate price increases on an annual basis
• Processing of order claims and raising Customer Complaint Forms
• Must have a thorough knowledge of the company's product quality standards
• Must maintain the quality procedures and ensure they are adhered to at all times
• Coordinate collections and deliveries of orders with relevant transporters

Skills & Qualifications

• Excellent communication skills
• Active listening skills
• Very good persuasive skills
• Must be self-motivated & proactive
• Problem solving skills
• Excellent negotiating skills
• Be professional at all times
• Proficient computer skills
• Matric/Sales Diploma