Regional Product Support Engineer

Sidel; Johannesburg; On-site; ZAR 700,000 - 900,000; Full time

Job summary

Sidel is seeking an Regional Product Support Engineer in Johannesburg to deliver automation and basic mechanical support across the equipment lifecycle.

You will back up Field Service Engineers, handle daily automation inquiries, and drive RCA-based improvements while ensuring proper documentation and retrofit opportunities.

Qualifications

• Bachelor’s degree or equivalent; strong technical foundations.
• 3
• Good level of English and local languages a plus.

Responsibilities

• Provide daily telephone and email support for automation and basic mechanical issues to internal and external customers.
• Support FSEs on palletizer equipment and coordinate RCA/data collection.
• Secure and manage Non-Conformity and warranty costs on the SINCRO tool.
• Assist during project installations and site service on automation issues.
• Apply root cause analysis to automation and mechanical issues with data collection.

Skills

Electrical fundamentals

PLC programming

Siemens S7

TIA Portal

Motion control

Servo drives

Beverage tech

Customer service

English fluency

Education

Bachelor’s degree or equivalent

Tools

Siemens S7

TIA Portal

B&R

Rockwell Automation

Danfoss

Elau

Zenon

Citect

Job description

Regional Product Support Engineer

Contract Type

Permanent

Country

SOUTH AFRICA

Location

Johannesburg

Your opportunity

Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite. At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments. The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers.

Your Mission

• Participate on the Contact Center Ticketing System and provide solution and support to our external customers as well as to our Field Service Engineer on palletizer equipment.
• Provide daily telephone & email support for automation but also for basic mechanical issues to internal (FSE, PM, CCM, ASM) and external customers on Sidel equipment.
• Secure and manage Non-Conformity and warranty cost on the SINCRO tool.
• Support FSE during new project installation and service site execution on automation issues (as well as basic mechanical support).
• Apply Root Cause Analysis methodology on automation and mechanical issues on equipment, driving data collection and preventive/corrective action.
• Report in a concise manner the issues seen on the field and requests for engineering modification to the Product Group.
• Provide any preliminary solution to internal and external customers.
• Secure retrofit application on the Equipment installed base concerning automation and mechanical solution.
• Contribute to support service activities on spare parts, training, maintenance opportunities, Line Improvement.
• Travel onsite or coordinate intervention on site of experts in case of technical issues that require a specific RCA, troubleshooting for equipment.
• Provide daily telephone & email support to internal and external customers, throughout the life of the machine
• Secure retrofit application on the installed base
• Secure performances of commercially released equipments and lines

Your Profile

Level of Education and Language

• Bachelor Degree or equivalent
• Good level of English
• Local Languages spoken in the region are a plus

Level of Experience and Skills

• Minimum of 3 years with technical assistance and/or field experience
• Electrical fundaments (safety equipment, sensors, motion, servo drivers, inverters)
• acknowledge of beverage technology (aseptic and not): combi/stand alone technology & trade/line eqps.
• Knowledge of PLC platform (Siemens S7, Siemens TIA Portal is a plus, B&R, Rockwell Automation, Elau)
• Knowledge of HMI (Zenon and/or Citect) and Motion platforms (Danfoss and Elau)
• ability to manage and satisfy customer requests