Regional Operations Manager (Pingo)

ShopriteX; Gauteng; On-site; ZAR 600,000 - 850,000; Full time

Job summary

A leading retail company in Gauteng is seeking a Regional Manager to oversee delivery operations and improve efficiencies. This role requires extensive management experience in operations and logistics, strong analytical skills, and proficiency in stakeholder management. The ideal candidate will build a motivated team and create strategic initiatives to enhance competitive advantage in the market.

Qualifications

• Minimum 5-7 years of experience in management role, 3 at middle management level.
• Logistics industry experience preferred.
• Strong analytical and multitasking skills.

Responsibilities

• Manage regional performance outputs and align with business goals.
• Oversee compliance with policies and procedures.
• Build and maintain relationships with internal and external stakeholders.

Skills

Advanced MS Office

Data analysis

Operations management

People management

Negotiation skills

Leadership skills

Stakeholder management

Problem-solving skills

Education

B. Com in Business related field

Job description

Role Purpose

Regional Manager is ultimately responsible for effectively managing the company's delivery operations in a specific geographic region and aligning their regional outputs and performance targets with the business overall objectives. The role takes key accountability to engage with the clients at a specific level to resolve operational challenges and planning. Furthermore, ensuring that key strategic initiatives are developed and implemented which will drive efficiencies and maintain or enhance the business’ competitive advantage in the market.

Role Description

• Accountable for regional performance outputs, analysis, and reports; ensuring alignment with the overarching business goals and performance metrics as well as the customers’ key performance metrics and service level expectations.
• Manage the staffing models for different delivery verticals and ensure that contractor roles and responsibilities are clearly articulated and understood & share the expected behaviours to achieve planned regional objectives and targets and drive an engaging and high-performance culture.
• Propose and provide inputs on policies and procedures. Implement & ensure regional compliance with practices, policies, processes, systems and tools.
• Responsible for branding reputation and compliance regionally & asset management per delivery vertical.
• Encourage & maintain effective, clear and transparent communication. Curate the communication content and method of delivery as per broader communication framework.
• Establish and maintain strong relationships with key internal and external stakeholders with a specific focus on client relationships e.g., head of operations manager (internal and client), regional managers (internal and client), vendors and partners(external) for the purposes of service improvement, customer service or collaboration for business improvement
• Analyse regional performance and identify opportunities for consolidation and optimisation. Propose and implement strategies to optimize efficiency and productivity, including training and development programs, process improvements and solutions.
• Build a motivated and engaged team, underpinned by company values and behaviours to ensure a high level of performance outputs.
• Maintain a trusted leadership and advisory role to the executive committee by offering input and advice on best risk practices and proactively informing the business of potential risks.
• Seek opportunities to drive continuous improvement of the region and overall operation.
• Create and submit regional budgets in accordance with business plans and goals for approval.
• Ensure costs are actively tracked and variances managed.
• Responsible for asset and resource (tech, people and facilities) planning, allocation and management in accordance with business policies and procedures.

Qualifications and Experience

• Minimum B. Com in Business related field or similar (essential)
• Minimum of 5 -7 years of experience in management role within an operations environment essential of which 3 must be at a middle management level.
• Previous experience in logistics industry preferred.
• Strong command of advanced MS office techniques and presentation skills.
• Skilled in advanced data analysis
• Project planning & management
• Operations management
• People management knowledge
• Customer service processes and management
• Market & industry knowledge
• Brand management
• Risk management
• Cost controls
• Regulatory compliance knowledge
• Strategic planning and execution
• Change management practices & principles
• Budgeting
• Excellent analytical & data analysis skills
• Strong negotiation skills
• Excellent multitasking skills
• Resilient and able to work well under pressure.
• Strong problem-solving skills.
• Effective leadership skills.
• Expert stakeholder management skills
• Excellent at relationship building skills.
• Excellent written and verbal communication skills
• Rigorous time management skills.
• Financial management skills
• Excellent presentation skills.

Our Group and all its operating companies is committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.

We are committed to Employment Equity when recruiting internally and externally.

Please take note that by responding to this application and providing your personal information, you confirm your express and informed consent for Shoprite Checkers (Pty) Ltd and all its subsidiaries and affiliates companies to process your personal information for the Company to consider your application for this position. All Personal Information which you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period.

If you don’t hear from us within 14 days, please consider your application unsuccessful. Any personal information collected as part of your application will be destroyed, securely, in accordance with South African legislation.