Regional Operations Manager - KZN

Pedros Chicken; KwaZulu-Natal; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A regional food service provider in KwaZulu-Natal is seeking an Operations Manager to oversee store operations. You will set budget guidelines, ensure compliance with standard operating procedures, and assist franchisees in improving profitability. The ideal candidate should have a minimum of 3 years of operations management experience and possess reliable transport. This role offers the opportunity to drive improvements and revenue growth across multiple stores.

Qualifications

• Minimum 3 years operations management experience of overseeing minimum 10 stores required.
• Own reliable vehicle required.

Responsibilities

• Overseeing all regional operational issues of stores.
• Set budget guidelines to ensure effective monitoring of turnovers, GP%, and operational expenses.
• Ensuring quality control and optimal compliance with standard operating procedures.
• Assisting franchisees in troubleshooting to improve ROI.
• Conducting profitability assessments for franchisees.

Skills

Management skills

Organizational skills

Problem-solving skills

Verbal Communication skills

Self-motivated

Tools

GAAP/Micros experience

Job description

DUTIES AND RESPONSIBILITIES:

1. Overseeing all regional operational issues of stores
2. Set budget guidelines for stores to ensure effective monitoring of turnovers, GP%, and operational expenses in order to maximise net profitability as per set KPIs
3. Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures
4. Assisting franchisees and stores in trouble shooting and areas to focus on to improve ROI
5. Overseeing store audits, conducting store inspections and highlighting critical issues for action within a specified time period
6. Conducting profitability assessments and break evens for Franchisees and stores
7. Ensuring revenue growth
8. Maintain GP% in region at set benchmarks and to achieve required gross profit margins
9. Weekly reports on stores compliance, turnover against budget, labour and purchases.
10. Weekly planner and action plan to be sent every Sunday for approval
11. Ensuring stores compliance with health and safety and COVID regulations
12. Overseeing training and upskilling of Management and staff
13. Conducting processes for implementation and assessment of store revamps
14. Coordinating start-off of new stores and ensuring optimal operational standards of food quality, service, and cleanliness
15. Support all marketing and promotion initiatives from the Head Office
16. Ensuring Franchisee compliance on promo compliance and execution
17. Monitoring and reporting opposition prices and competitor strategies
18. Attending to and dealing with all CCMA, Department of Labour related issued
19. Work within a team and drive the brand forward

REQUIREMENTS:

1. Minimum 3 years operations management experience of overseeing minimum 10 stores required
2. Own reliable vehicle required
3. GAAP/ Micros experience and knowledge
4. Management skills
5. Organizational skills
6. Problem-solving skills
7. Verbal Communication skills
8. Self-motivated