Regional Operations Manager - KZN

Pedros; Durban; On-site; ZAR 300,000 - 500,000; Full time

Job summary

A fast-food restaurant chain in Durban is seeking an experienced Operations Manager to oversee regional operations across multiple stores. The ideal candidate will have at least 3 years of operations management experience, strong leadership skills, and the ability to enhance profitability through effective budget management and compliance. The position requires a reliable vehicle and expertise in GAAP or Micros systems. This role crucially contributes to maintaining service quality and operational excellence.

Qualifications

• Minimum 3 years operations management experience overseeing at least 10 stores.
• Own reliable vehicle required.
• Strong management and organizational skills are a must.

Responsibilities

• Oversee regional operational issues of stores.
• Set budget guidelines for effective monitoring.
• Ensure compliance with quality control and health standards.

Skills

Operations management experience

Management skills

Organizational skills

Problem-solving skills

Verbal Communication skills

Self-motivated

Tools

GAAP/Micros experience

Job description

Job Description

DUTIES AND RESPONSIBILITIES:

• Overseeing all regional operational issues of stores
• Set budget guidelines for stores to ensure effective monitoring of turnovers, GP%, and operational expenses in order to maximise net profitability as per set KPIs
• Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures
• Assisting franchisees and stores in trouble shooting and areas to focus on to improve ROI
• Overseeing store audits, conducting store inspections and highlighting critical issues for action within a specified time period
• Conducting profitability assessments and break evens for Franchisees and stores
• Ensuring revenue growth
• Maintain GP% in region at set benchmarks and to achieve required gross profit margins
• Weekly reports on stores compliance, turnover against budget, labour and purchases.
• Weekly planner and action plan to be sent every Sunday for approval
• Ensuring stores compliance with health and safety and COVID regulations
• Overseeing training and upskilling of Management and staff
• Conducting processes for implementation and assessment of store revamps
• Coordinating start-off of new stores and ensuring optimal operational standards of food quality, service, and cleanliness
• Support all marketing and promotion initiatives from the Head Office
• Ensuring Franchisee compliance on promo compliance and execution
• Monitoring and reporting opposition prices and competitor strategies
• Attending to and dealing with all CCMA, Department of Labour related issued
• Work within a team and drive the brand forward
  
  

Requirements

• Minimum 3 years operations management experience of overseeing minimum 10 stores required
• Own reliable vehicle required
• GAAP/ Micros experience and knowledge
• Management skills
• Organizational skills
• Problem-solving skills
• Verbal Communication skills
• Self-motivated
  
  

Apply