Regional Operations Manager

HR Genie; Gauteng; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking an Operations Manager to ensure the smooth running of their fitness facility. This role involves managing daily operations, maintaining high standards of service, and fostering a positive environment for both staff and members. The ideal candidate will have a passion for cleanliness and standards, alongside strong management skills to lead a diverse team. If you're ready to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in managing day-to-day operations and staff.
• Ability to resolve member queries and ensure satisfaction.

Responsibilities

• Oversee daily facility operations and ensure compliance with brand standards.
• Engage with members and manage staff performance for effective service.

Skills

General Management

Team Management

Customer Service

Health and Safety Compliance

Problem-Solving

Job description

The Operations Manager is responsible for the smooth operations of the facility as well as the management of staff, satisfaction for the members and delivery of high standard fitness offering.

Requirements for KPA’s

1. Operations

• Manage the day to day facility operations including:
• Brand
• Club look and feel
• Facility upkeep
• Brand standards compliance
• Equipment
• Accurate completion of preventative maintenance schedule
• Health and Safety
• Ensure the compliant completion of all Health and Safety related matters within the facility.

2. Service

• Manage and resolve all member queries relating to the Operations department
• Member interaction
• Engage with members in a friendly and professional manner as per company standards

3. People

• Employee Development
• Demonstrate commitment to the continuous personal and professional development of yourself, the team and your colleagues
• Staff Retention
• Manage staff performance and morale to build a lasting and effective team
• Net Member Movement (NMM)
• Manage the quality of service received by members through the speedy and effective resolution of queries to minimise cancellations whilst assisting sales with new memberships in order to maintain a positive net member Movement.
• Manage and monitor all consumable stock control within the facility.

Experience & Competencies:

• General Management experience - sales and operational
• Able to manage a multi-disciplined team
• Passion for standards and cleanliness
• Experience in fitness / related industry advantage
• Able to work at peak times (including evenings and weekends) essential.

We invite you to send your CV through to the Zein on:

• If you are an employee of Planet Fitness, please ensure that you follow the internal application process.
• If you have not heard back from Planet Fitness within 14 days, consider your application unsuccessful.